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Services Experience Manager - Memphis TN
Best Buy
🇺🇸 United States
On-site
Manager or above
5 days ago
54,550 – 86,550
5 days ago
Job Description
As the Retail Services Experience Manager, you’ll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. You’ll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You’ll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You’ll also be responsible for driving employee development and performance management.What you’ll do
- Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences
- Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market
- Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
- Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals
- Drive revenue and operating income growth by tailoring your leadership to each location’s needs
- 1 year of experience as a supervisor or manager in business, military or related fields
- 2 years of sales or customer service experience
- 1 year of experience managing and reviewing operational expenses and revenue
- Inventory control and/or technology repair experience
- Multi-location retail experience
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to ourIncentive Programs Summary
For more information about benefits, LOA and paid time off, please refer to ourBenefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.- Brand: Best Buy
- Job Category: Services Group
- Job Level: Manager
- Minimum Pay: 54,550.00
- Maximum Pay: 86,550.00
- Address Line 1: 2755 Germantown Parkway Market Of Wolfcreek
- Search Categories: Geek Squad, Retail
- Zip: 38133-8148
Services Experience Manager - Memphis TN · Best Buy