IL
Services and Support Coordinator
ICONMA, LLC
🇺🇸 United States
On-site
1 day ago
$19.68 – $22.68 / hour
- Windows OS
- MS Office
- Outlook
- Excel
1 day ago
Responsibilities:
- This Services and Support Coordinator position is for a key individual who will work at our facility in Nashua NH supporting both internal and external customer’s experience with client solutions, processes, and services.
- Works on administrative assignments with clearly defined objectives according to prescribed procedures and requests.
- Enter, Maintain, and support data entry in various systems to support delivery operations.
- Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
- Communicates with customers for issue resolution and response.
- Solves a broad range of service / support requests varying in scope and complexity.
Requirements:
- Typically, minimum of 3 years relevant experience.
- Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
- Experience with database tracking and management systems.
- Strong interpersonal skills to work with internal and external customers.
- Strong attention to details, ability to multitask and organizational skills.
- Will require understanding of general and technical aspects of various contract requirements and processes.
- Need to be able to document processes and work instructions.
- Ability work with reports and perform data analysis.
- Must maintain the ability to work in a team environment and provide responsive customer service to team members even with constant interruptions.
- Based on customer requirements, candidate must be able to pass a background check.
- Education: Any
- Note from the HM: It is not a customer service job.
- This is to support our service people with all the back-end issues.
- That is to maintain databases, track workflow, work with data/reports, track down internal orders, etc.
- It is mostly internal company work, not customer service related.
- There is some interaction with customers, but very little.
- We also need someone that actually knows Excel, Teams (not just meetings), SharePoint, etc.
- We are not asking for an expert/certified person, but some level of proficiency is needed.
- We have a small test we give them with a spreadsheet.
- Sort a column, locate a value, Highlight certain rows, delete certain rows, and they could not do any of it.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Services and Support Coordinator · ICONMA, LLC