AS
ServiceNow Platform Architect
Aifa Solutions LLC
🇺🇸 United States
On-site
Staff / Principal
3 weeks ago
- ServiceNow
- ITIL
3 weeks ago
Not enough detail in this posting to match
location: Libertyville, IL ( Onsite)
Duration: Contract to hire
ServiceNow Platform Ownership – Own the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform. ITSM Leadership – Administer and continuously improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities. ITOM & CMDB Management – Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility to improve service health and reduce MTTR. ITAM & License Management – Manage hardware/software asset lifecycles, software models, entitlements, reclamation, compliance, audits, and optimization. Configuration & Automation – Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platform capabilities to deliver scalable solutions. Integrations & Data Integrity – Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity, monitoring, procurement, financial, and endpoint systems. Platform Lifecycle & Release Management – Manage environments, upgrades, releases, testing, SDLC controls, and platform changes while ensuring security, compliance, and operational requirements are met. Governance & Roadmap – Support the ServiceNow strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish standards aligned with ITIL and enterprise architecture. Reporting & Operational Excellence – Develop dashboards, KPIs, and operational reports; monitor platform health and performance; and identify opportunities for automation, cost reduction, and risk mitigation. Stakeholder Partnership & Enablement – Collaborate with business and IT stakeholders, translate requirements into sustainable solutions, and drive adoption through documentation, training, communication, and continual process improvement.
ServiceNow Platform Architect · Aifa Solutions LLC