ServiceNow ITSM Integration Specialist

• Design, develop, and support ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
• Develop and maintain integrations between ServiceNow and third-party applications using REST, SOAP, IntegrationHub, MID Server, and Web Services.
• Create and customize Business Rules, Client Scripts, UI Policies, Script Includes, Scheduled Jobs, Flow Designer Flows, and Workflows.
• Implement and support inbound and outbound integrations with monitoring, HR, ERP, CMDB, cloud, and enterprise applications.
• Develop and troubleshoot APIs, data transformations, import sets, transform maps, and data synchronization processes.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Configure and maintain Service Catalog items, Record Producers, Approval Workflows, and SLAs.
• Support CMDB integrations and data management activities.
• Perform unit testing, integration testing, UAT support, and production deployments.
• Troubleshoot platform issues, integration failures, and performance bottlenecks.
• Follow ServiceNow development best practices, governance, and security standards.
• Create technical documentation, integration design documents, and knowledge articles.

Required Skills

• 6+ years of hands-on experience in ServiceNow Development and ITSM.
• Strong knowledge of Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
• Expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
• Experience with REST APIs, SOAP APIs, JSON, XML, and IntegrationHub.
• Hands-on experience with MID Server, Import Sets, Transform Maps, and Data Sources.
• Knowledge of Flow Designer, Workflow Editor, and Integration Spokes.
• Experience working with CMDB and Discovery integrations.
• Strong troubleshooting and debugging skills.
• Experience with Agile/Scrum methodologies.