PI
ServiceNow HRSD Architect
PamTen Inc
🇮🇳 India
On-site
Manager or above
1 month ago
- ServiceNow
- SAP
- SuccessFactors
- Oracle
- ADP
- IntegrationHub
- SOAP
1 month ago
Experience: 8+ years
Locations: Bengaluru, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai & Pune
Work Model: Onsite/Hybrid
Job Summary:
We are looking for an experienced ServiceNow HRSD Architect at the Senior Consultant / Manager level to lead the architecture, design, and implementation of enterprise HR Service Delivery solutions. The ideal candidate should have strong expertise in HRSD Architecture, Labor & Employee Relations, Employee Service Center, HR Case Management, Employee Document Management, and integrations with leading HCM platforms.
Key Responsibilities:
- Architect and design end-to-end ServiceNow HRSD solutions based on business and technical requirements.
- Lead discovery workshops, solution design sessions, architecture reviews, and client discussions.
- Design and configure Labor & Employee Relations (LER) solutions.
- Support employee complaints and grievances, workplace investigations, disciplinary actions, performance management, accommodation requests, ethics and compliance cases, and separation management.
- Design and implement Employee Service Center (ESC), HR Case Management, Knowledge Management, and Employee Document Management (EDM) solutions.
- Build secure workflows with role-based access, confidentiality controls, audit trails, dashboards, and reporting.
- Design and implement integrations with Workday, SAP SuccessFactors, Oracle HCM, ADP, Ceridian, and other HCM and payroll platforms.
- Implement integrations using IntegrationHub, REST/SOAP APIs, MID Server, Import Sets, and Transform Maps.
- Provide technical and architectural guidance to development teams.
- Ensure adherence to ServiceNow platform governance, security, and development best practices.
- Lead client discussions and provide consulting throughout the project lifecycle.
- Collaborate with cross-functional teams to deliver scalable and secure HRSD solutions.
- Strong experience in ServiceNow HRSD Architecture and implementation.
- Hands-on experience with Labor & Employee Relations (LER).
- Strong knowledge of Employee Service Center (ESC).
- Experience with HR Case Management and Employee Document Management (EDM).
- Strong experience with IntegrationHub and REST/SOAP APIs.
- Experience with Workday, SAP SuccessFactors, and Oracle HCM integrations.
- Strong understanding of platform governance and security.
- Experience with role-based access, confidentiality controls, and audit requirements.
- Knowledge of ServiceNow ITSM and HRSD-ITSM integrations is preferred.
- Strong client consulting, communication, and stakeholder management skills.
- Ability to lead architecture and solution design discussions.
ServiceNow HRSD Architect · PamTen Inc