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ServiceNow HRSD Architect
APN Consulting Inc
🇮🇳 India
On-site
Manager or above
2 months ago
- ServiceNow
- Workday HCM
- SAP
- SuccessFactors
- Oracle
- ADP
- IntegrationHub
- SOAP
- GDPR
- HIPAA
2 months ago
Practice: Enterprise Operations as a Service (EOaaS)
Level: Senior Consultant / Manager
Role Overview
We are seeking an experiencedServiceNow HRSD Architect with deep expertise inHR Service Delivery (HRSD) and theLabor & Employee Relations (LER) module to join our team. The ideal candidate will architect, design, and deliver enterprise-grade ServiceNow HRSD solutions with a strong emphasis onEmployee Relations case management andintegrations with third-party HR systems. This role requires strong consultative skills, direct client engagement capability, and the technical depth to translate complex HR and ER business processes into scalable platform solutions.
Key Responsibilities
🔷 Solution Architecture & Design
- Lead end-to-end architecture and design ofServiceNow HRSD implementations including:
- Employee Service Center (ESC)
- HR Case & Knowledge Management
- Employee Document Management (EDM)
- Labor & Employee Relations (LER)
- Define solution blueprints, technical architecture documents, and integration design specifications
- Ensure solutions are aligned with ServiceNow best practices, platform governance, and security standards
- Leaddiscovery workshops, design sessions, and architecture review boards with client stakeholders
- Architect and configure theServiceNow LER module to support complex Employee Relations processes including:
- Employee complaints and grievances
- Workplace investigations (misconduct, harassment, policy violations)
- Disciplinary actions and performance management cases
- Accommodation requests (ADA, religious, medical)
- Ethics & compliance case management
- Separation and exit management
- Designcase categorization, routing logic, and escalation workflows within LER
- Configureconfidentiality controls, role-based access, and data privacy safeguards critical to ER case handling
- Buildmulti-party involvement workflows engaging HR Business Partners, Legal, Compliance, and management stakeholders
- DesignLER dashboards, reporting, and analytics to support ER team operational oversight
- Advise clients onbest practices for sensitive case handling within the platform, including audit trails and documentation management
- Architect and deliver robust integrations between ServiceNow HRSD and enterprise HR/business systems such as:
- Workday (HCM, Recruiting, Payroll)
- SAP SuccessFactors
- Oracle HCM
- ADP, Ceridian, or other payroll/benefits platforms
- Legal case management systems orethics hotline platforms (e.g., EthicsPoint / NAVEX)
- Design integration patterns usingIntegrationHub,REST/SOAP APIs,MID Server,Import Sets, andTransform Maps
- Implementbi-directional data sync ensuring data integrity between ServiceNow and HR systems of record
- Define and document integration architecture includingdata mapping, error handling, and retry logic
- Ensure integrations adhere todata privacy and compliance requirements (GDPR, HIPAA, etc.) especially in the context of sensitive ER data
- Engage directly withHR leadership, Employee Relations teams, Legal, Compliance, and platform owners to gather requirements and validate designs
- Translate complex ER business processes and compliance requirements into platform-ready solutions
- Act as atrusted technical advisor to the client throughout the engagement lifecycle
- Working knowledge ofServiceNow ITSM modules (Incident, Problem, Change, Request)
- Ability to design touchpoints betweenHRSD and ITSM — for example, IT provisioning tasks or access revocation triggered by ER case outcomes.
ServiceNow HRSD Architect · APN Consulting Inc