IL
ServiceNow Flow Designer / Automation Engineer
ICONMA, LLC
🇺🇸 United States
On-site
1 week ago
$107.24 – $112.24 / hour
- ServiceNow
- triage
- Incident Management
1 week ago
Responsibilities:
- Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine readable model that enables end to end visibility, enforced accountability, and scalable, automation driven operations
- The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform.
- This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes.
- The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.
- Workflow Design & Automation Development
- Design, build, and maintain workflows using Flow Designer and related automation capabilities
- Develop reusable flows, subflows, and actions for enterprise-scale use cases
- Ensure workflows are modular, maintainable, and aligned to platform standards
- Process Automation & Translation
- Translate business and operational processes into automated workflows
- Eliminate manual coordination by automating decision points and execution steps
- Align workflows to service dependencies and operational realities
- Governance Automation & Policy Enforcement
- Embed governance rules and approval models into workflow logic
- Prevent incomplete, non-compliant, or unauthorized actions
- Enforce service ownership, lifecycle, and control requirements through automation
- Change & Incident Workflow Enablement
- Build workflows supporting change lifecycle, including validation, approvals, and execution gating
- Enable incident routing, triage, and enrichment workflows
- Use service context for accurate execution and routing decisions
- Automation Reliability & Error Handling
- Design workflows with error handling, retry, and fallback logic
- Ensure automation is resilient and safe for production use
- Define and document failure conditions and recovery approaches
- Automation Optimization & Continuous Improvement
- Monitor workflow performance and execution outcomes
- Improve workflows to reduce cycle time and eliminate inefficiencies
- Standardize automation patterns for reuse and consistency"
Requirements:
- Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
- Strong understanding of workflow orchestration and process automation principles.
- Experience translating business requirements into automated solutions.
- Proven ability to build scalable and reliable automation in enterprise environments.
- Experience supporting service-centric or Service-Aware operating models.
- Familiarity with governance automation and policy-as-code concepts.
- Experience with ITSM processes such as change and incident management.
- Background in regulated or complex enterprise environments.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ServiceNow Flow Designer / Automation Engineer · ICONMA, LLC