DL
Servicenow Developer-Pan India
Diverse Lynx India
Location not stated
11 months ago
- ServiceNow
- Angular
11 months ago
Not enough detail in this posting to match
| Experience in Design configure and customize ServiceNow Customer Service Management CSM module Must have experience in the design and implementation of the modules below O Customer Service Management CSM Case Management Knowledge Management Agent Workspace CSM Portal Agent Mobile App configuration AWA Playbook Dashboards etc O ITSM O Custom Service Portal Extensive experience across the ServiceNow core platform security performance and compliance Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications Conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions Perform system testing troubleshooting and issue resolution during the implementation phase Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow Provide ongoing support to end users addressing their queries and issues related to the ServiceNow platform module Document processes configurations and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Strong ownership accountability and attention to detail in all work efforts Preferred Proficient in ServiceNow CMDB Agent workspace and virtual assistant Proficient in Implementation of ITSM module Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus Exceptional leadership problem- solving critical thinking and communication skills Skills Mandatory Skills : ServiceNow CSM |
Servicenow Developer-Pan India · Diverse Lynx India