ServiceNow Developer (Now Assist)

APN Consulting Inc

🇮🇳 India

On-site

4 months ago

ServiceNow
AI/ML
AI
Machine Learning
IntegrationHub
SOAP
Unit Testing
JavaScript
Agile
Scrum
CAD

4 months ago

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APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: Service Now Developer (Now Assist)
Location: Pune, Maharashtra (Remote/Hybrid/Onsite)
Type: Full-Time

Job Description

We are looking for a skilled ServiceNow Developer with hands-on experience in ServiceNow platform development and AI-powered capabilities using Now Assist. The candidate will be responsible for designing, developing, and implementing scalable ServiceNow solutions across ITSM and other modules while leveraging GenAI features to enhance user experience, automation, and operational efficiency.

Key Responsibilities

Develop and customize applications on the ServiceNow platform using server-side and client-side scripting.
Configure and implement ServiceNow modules such as ITSM, HRSD, CSM, HAM, or ITOM.
Work on ServiceNow Now Assist capabilities including:
- AI Search
- Virtual Agent integration
- Incident summarization
- Knowledge article generation
- Resolution recommendations
- Generative AI-powered workflows
Create and maintain:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- Flow Designer flows
- IntegrationHub actions
Develop integrations using REST/SOAP APIs and MID Server.
Customize Service Portal / Employee Center components and widgets.
Collaborate with stakeholders, architects, and business analysts to gather requirements and deliver solutions.
Perform code reviews, unit testing, and deployment activities following ServiceNow best practices.
Troubleshoot production issues and optimize platform performance.
Maintain technical documentation and knowledge articles.

Required Skills

Strong experience in ServiceNow development and scripting.
Expertise in JavaScript, Glide APIs, and Flow Designer.
Hands-on experience with ServiceNow Now Assist / Generative AI features.
Experience with Virtual Agent and AI Search configuration.
Good understanding of ServiceNow platform architecture and integrations.
Experience in Service Portal or Employee Center customization.
Knowledge of REST/SOAP integrations.
Familiarity with Agile/Scrum methodologies.

Preferred Skills

Experience in HAM, ITOM, HRSD, or CSM modules.
Exposure to IntegrationHub and Automation Engine.
Understanding of AI governance and prompt engineering within ServiceNow.
ServiceNow CSA/CAD certification preferred.
Now Assist implementation experience is an added advantage.

Qualifications

Bachelor's degree in Computer Science, IT, or related field.
Relevant ServiceNow certifications preferred.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

ServiceNow Developer (Now Assist) · APN Consulting Inc

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