ServiceNow CMDB Architect

APN Consulting Inc

🇮🇳 India

On-site

Mid level

3 months ago

ServiceNow
AI/ML
Configuration Management
ITIL
JavaScript

3 months ago

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APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

ServiceNow CMDB Architect
Market Rate

Job Summary:
We are seeking an experienced ServiceNow CMDB Architect to design, implement, and govern the Configuration Management Database (CMDB) architecture. The role focuses on ensuring data accuracy, CI relationships, and alignment with ITIL practices to support IT operations, service management, and enterprise architecture.

Key Responsibilities:

Design and architect the end-to-endServiceNow CMDB framework
Define CMDB data model, CI classes, and relationship mappings
Establish and enforceCMDB governance, standards, and best practices
Lead CMDB discovery, normalization, reconciliation, and data quality initiatives
Integrate CMDB with Discovery, Service Mapping, HAM, SAM, and ITSM modules
Ensure accurate CI lifecycle management across infrastructure and applications
Implement CMDB health dashboards, audits, and compliance reporting
Work closely with infrastructure, application, and operations teams to maintain CI accuracy
Define and optimizeServiceNow Discovery and integration strategies
Troubleshoot CMDB data issues and drive continuous improvement
Provide technical leadership and mentorship to development teams

Required Skills & Qualifications:

Strong expertise inServiceNow CMDB architecture and design
Hands-on experience withServiceNow Discovery and Service Mapping
Deep understanding of CI classes, relationships, and CMDB data model
Experience with data normalization, reconciliation, and identification rules
Proficiency in ServiceNow scripting (JavaScript, Glide API)
Strong knowledge of ITIL processes, especially Configuration Management
Experience integrating CMDB with third-party tools and cloud platforms
Strong analytical and problem-solving skills.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

ServiceNow CMDB Architect · APN Consulting Inc

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