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TT

ServiceNow Business Analyst

Talent Technical Services, Inc
🇺🇸 United States
On-site
1 month ago
$45.45 – $53.00 / hour
  • ServiceNow
  • Configuration Management
  • Change Management
  • CBAP
  • ITIL
1 month ago
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Location: Cincinnati, OH
Duration: 6 months
Job Title: ServiceNow Business Analyst
Experience Required: 4–6 years
  • Mandatory Qualifications:
    • Minimum5 years of business analysis experience supporting enterprise technology implementations.
    • Minimum3 years of experience supporting ServiceNow implementations or enhancements.
    • Strong experience in requirements management.
    • Experience facilitating stakeholder workshops and requirement-gathering sessions.
    • Experience documenting business processes and workflows.
    • Hands-on experience withUser Acceptance Testing (UAT) and solution validation.
    • Strong communication, analytical, and stakeholder management skills.
  • Preferred Experience:
    • Experience implementing multipleServiceNow modules.
    • ITSM (IT Service Management) experience.
    • CMDB (Configuration Management Database) experience.
    • ITOM (IT Operations Management) experience.
    • ServiceNow Employee Center experience.
    • ServiceNow Case Management experience.
    • Organizational Change Management (OCM) experience.
    • Experience working within thegovernment sector.
    • Experience with ServiceNow Customer Service Management (CSM).
  • Key Responsibilities:
    • Gather, analyze, and document business and technical requirements for ServiceNow implementations.
    • Facilitate stakeholder workshops to understand business needs, pain points, and process requirements.
    • Translate business requirements into functional requirements and ServiceNow solutions.
    • Document current-state and future-state business processes.
    • Collaborate with technical teams, developers, and ServiceNow architects throughout implementation.
    • Support ServiceNow module implementations, enhancements, and process improvements.
    • Develop and maintain requirements documentation, process flows, and functional specifications.
    • Coordinate and support UAT activities, including test scenarios, test cases, defect tracking, and validation.
    • Validate delivered solutions against business requirements and acceptance criteria.
    • Support stakeholder communication, issue resolution, and solution adoption.
    • Contribute to organizational change management and user adoption activities.
  • ServiceNow Skills:
    • ServiceNow ITSM
    • ServiceNow CSM
    • ServiceNow CMDB
    • ServiceNow ITOM
    • ServiceNow Employee Center
    • ServiceNow Case Management
    • ServiceNow implementations and enhancements
    • ServiceNow business process configuration and optimization
  • Preferred Certifications:
    • CBAP (Certified Business Analysis Professional)
    • PMI-PBA (Professional in Business Analysis)
    • ServiceNow Certifications
    • ITIL Foundation
  • Essential Skills:
    • Business Analysis
    • Requirements Management
    • Stakeholder Workshop Facilitation
    • Business Process Documentation
    • UAT & Solution Validation
    • ServiceNow
    • IT Service Management (ITSM)
    • Customer Service Management (CSM)
    • Stakeholder Management
    • Organizational Change Management

ServiceNow Business Analyst · Talent Technical Services, Inc

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