NT - RAAF DarwinWe are growing - join our Defence division at Service Stream supporting the PAS contract.

We are proud to become a new Australian Defence Force partner, offering career opportunities to support the maintenance of defence base services in the Northern Territory and South Australia.
 

We have a role available for a Airline Terminal Officersin our Defence division. This is a permanent full-time position based atRAAF Darwin.
 

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries -we keep communities connected.

Your next role comes with these perks:

• Career development – we offer growth opportunities and support internal mobility. Employees have access to skill enhancement through cross-training among service teams, as well as participation in mentoring and leadership development programs. 

• Access- discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.

• Paid leave- parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.

• Culture– we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition.We will support you to make defence life like community life though flexible rostering, option to purchase additional leave and providing a supportive community.

About the role

You will play a critical role in ensuring the safe, efficient, and customer-focused operation of ground services for airline passengers and aircraft. This position is responsible for coordinating and executing a range of operational tasks including passenger assistance, baggage handling, aircraft servicing, and compliance with aviation safety standards. The operator acts as a frontline representative of the airline, delivering high-quality service while maintaining strict adherence to regulatory and operational procedures.

Your key responsibilities will include:

• Assisting passengers during check-in, boarding, and disembarkation, ensuring a smooth and courteous experience.

• Handling baggage operations including loading, unloading, sorting, and transferring luggage safely and efficiently.

• Operating ground service equipment such as tugs, belt loaders, and air stairs in accordance with safety protocols.

• Conducting aircraft turnaround services including cabin cleaning, restocking supplies, and lavatory servicing.

• Monitoring and reporting any irregularities or safety concerns related to aircraft, passengers, or equipment.

• Communicating effectively with airline staff, ground crew, and airport authorities to coordinate operations.

• Ensuring compliance with aviation security regulations and workplace health and safety standards.

• Responding promptly to passenger inquiries and provide accurate information regarding flights and service.

About you

Our ideal candidate will have:

• Background in aviation, airport operations, or customer service, supported byAVIC0001 – Drive on Airside,AVID0006 – Prepare Freight for Flight, andAVII0009 – Check in Aircraft Passengers.

• Competent with baggage systems and ground support equipment; qualified toDrive Light Rigid andDrive Medium Rigid Vehicles.

• Skilled in cargo preparation and acceptance, includingAVID0006 andAVID0005 – Accept Dangerous Goods for Air Transport.

• Experienced in passenger check‑in (AVII0009) with desirable capability inAVIF0044 – Marshal Aircraft.

• Strong adherence to safety protocols, reinforced byAVIF0022 – Maintain WHS Procedures in Remote Pilot Aircraft Systems.

• Proven communication and collaboration in fast‑paced, physically demanding, shift‑based roles.

• HoldsCertificate III in Aviation (Flight Operations),Air Operator Certificate (AOC), andAviation Security Identification Card (ASIC).

• Holds or has ability to obtain Forklift licensing.

You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.

How to apply

Please submit your interest with the apply button where you will be directed to create a profile on our system.

We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Applications are unable to be accepted via email. If you require any reasonable adjustments to the recruitment process, please email talent.defence@servicestream.com.au.

Field Services

How to Apply