Service Parts Analyst

Position Summary:

The Service Parts Analyst (SPA) plays a critical role in supporting vehicle launch readiness by managing the creation, maintenance, and release of service parts across multiple vehicle programs. This full-time onsite contract position ensures timely and accurate part setup using various internal systems and collaborates cross-functionally to resolve issues impacting service part availability and accuracy.

Key Responsibilities:

• Create, maintain, and release service parts to meet vehicle launch timing requirements.
• Manage high-volume part setups (8,000–10,000 annually) and changes (2,000–2,500 annually) based on Change Notices (CN).
• Utilize internal systems to ensure accurate part setup and tracking, including:
  • TeamCenter
  • SBOM / EBOM
  • WebCN
  • EMEA PDF
  • Fiat Systems (CSPS, ePER)
  • Internal Qlik Dashboards
• Support various vehicle change categories:
  • New: Entirely new vehicle family
  • Platform Variant (P/V): Significant modifications to existing platforms
  • Mid-Cycle Action (MCA): Styling updates with carryover structure
  • Carry Over (C/O): Minor updates or improvements
• Escalate issues promptly to FCA supervisors and participate in regular checkpoint reviews.
• Track progress using internal dashboards and communicate status updates effectively.

Basic Qualifications:

• High school diploma or GED
• 3+ years of experience in automotive service parts or as an automotive technician
• Computer proficient-PC literacy with Windows, Google, Microsoft Office Suite
• Experience working in a team environment
• Problem solving skills

Preferred Qualifications:

• Bachelors degree
• Development of FCA/Stellantis service products
• Familiarity with:
  1. Bill of Materials
  2. Common service part practices and methodologies
• Good analytical, organization and communication skills
• Enhanced MS Excel knowledge