Service Manager

Service Manager

Pay:$65,000–$75,000 per year, depending on experience

Location:Near Clifton Park, NY

Schedule:Full-time, Monday–Friday, 7:00 AM–4:30 PM, with rotating on-call weekends

Position Summary

TheService Manager is responsible for overseeing the day-to-day operations of field technicians within an assigned geographic coverage area. An electrical background with hands-on field experience is mandatory, since this knowledge is critical for providing proper oversight, guidance, and technical support to electrical service technicians.

Responsibilities and Duties

• Review schedules and assignments: confirm technician dispatch and job priorities
• Lead a brief team huddle to communicate daily goals and reinforce company best practices
• Check inventory needs to ensure technicians have the required parts, tools, and materials for scheduled jobs
• Monitor job progress, track completion status, address delays, and reassign resources as needed
• Proactively update customers on arrival times, delays, or changes
• Support technicians by resolving technical, logistical, or operational issues promptly
• Provide assistant service managers with the information needed for accurate proposal development and submission to clients
• Review incomplete work orders, identify outstanding needs (parts, labor, scheduling), and take corrective action
• Coordinate with vendors on pricing and availability requests
• Spot-check completed jobs for quality control and compliance with company standards
• Acknowledge quickly: respond to the customer within 15 minutes of escalation
• Gather facts: review work order details, technician notes, and customer feedback
• Assess impact: determine urgency around safety, compliance, and customer satisfaction
• Deploy resources: assign a senior technician or additional support immediately if needed
• Communicate a resolution plan: inform the customer of next steps and timeline
• Follow up: confirm completion and update the VP of Operations if high-impact
• Update the service software system to ensure job statuses, notes, and billing details are accurate
• Review KPIs: jobs completed, first-time fix rate, and any missed appointments
• Review tomorrow's schedule to confirm staffing and resource allocation
• Send a brief summary report to the VP of Operations on performance and issues

Qualifications & Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, OneDrive) or related software
• Excellent organizational skills and attention to detail
• Basic understanding of clerical procedures and systems, such as recordkeeping and filing
• Ability to work independently
• Prior service management or dispatch experience preferred

To see a full listing of all our open positions, please visit:
https://www.redshiftrecruiting.com/jobs-hiring-near-me

redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.