Service Manager

Service Manager

Location: Crestwood, IL
Job Type: Full-Time

Sunrise Transportation is seeking an experienced Service Manager to join our Crestwood team.

The Service Manager is responsible for building and leading a high-performing maintenance team while fostering a workplace culture centered on safety, quality, accountability, and trust. This position works closely with the Operations Team to maintain a reliable, safe, and high-performing fleet that supports our drivers, students, and communities.

The ideal candidate is an experienced automotive or heavy-equipment professional who can effectively manage people, workflow, maintenance operations, costs, and overall fleet readiness.

Join Sunrise Transportation and become part of a leading student transportation provider serving communities throughout the Midwest and Northeast.

Responsibilities

• Organize, prioritize, and manage daily service workflow and shop throughput.

• Ensure all repairs and maintenance are completed safely, efficiently, and cost-effectively.

• Partner with senior leadership on budgeting, cost-control strategies, and maintenance planning.

• Maintain a strong focus on completing repairs correctly the first time while ensuring quality and safety standards are met.

• Train, coach, and lead technicians in diagnostic procedures, maintenance, and repairs.

• Utilize fleet management software to manage repair orders and track completed repairs and scheduled maintenance.

• Coordinate and manage IDOT safety inspection schedules.

• Maintain parts inventory and oversee ordering of parts, tires, fluids, and other shop supplies.

• Coordinate with outside vendors to ensure outsourced repairs are completed accurately and in a timely manner.

• Manage employee schedules, shift coverage, and timecard administration.

• Ensure maintenance facilities remain clean, organized, and compliant with safety standards.

• Work alongside technicians as needed to assist with diagnostics, troubleshooting, maintenance, and repairs.

• Partner with Operations to ensure vehicles are available, reliable, and prepared to safely transport students.

Qualifications

• Minimum of 7 years of experience in the automotive, heavy-equipment, fleet maintenance, or a related industry; or

• Minimum of 5 years of related experience with an associate degree.

• 1–3 years of supervisory or management experience preferred.

• Professional technician experience working with gasoline and/or diesel engines required.

• High school diploma or equivalent required.

• ASE certifications preferred.

• Knowledge of DOT rules, regulations, and vehicle safety requirements.

• Valid driver's license required.

• CDL is not required but is considered a plus.

• Proficiency with computers, email, fleet management systems, and basic administrative software.

• Strong organizational, leadership, communication, and problem-solving skills.

• Ability to successfully complete required drug testing.

Physical Requirements

• Must be able to work flexible schedules or shifts as operational needs require.

• Regularly required to stand, walk, use hands to handle or operate equipment, reach with hands and arms, and communicate effectively.

• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

• Must occasionally be able to lift and/or move up to 50 pounds.

• Must be comfortable working in environments that may include extreme heat, cold, moisture, and moderate noise.

• May be exposed to water, fumes, oils, chemicals, and other materials commonly found in a vehicle maintenance facility.

Benefits

Sunrise Transportation offers a comprehensive benefits package, including:

• 401(k)

• Health insurance

• Dental insurance

• Vision insurance

Schedule

• Full-time

• 8-hour or 10-hour shifts

• Schedule may vary based on operational needs

Education

• High school diploma or equivalent required.

Experience

• Automotive, diesel, heavy-equipment, or fleet maintenance experience required.

• Previous leadership or management experience preferred.

License/Certification

• Valid Driver's License required.

• CDL preferred but not required.

Work Location: Crestwood