Service desk with Brazilian Portuguese

Job Description

Key responsibilities:

• be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
• be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
• be a member of the international, dynamic and innovative company environment.

Requirements:

• Speak and write in Brazilian Portuguese and English fluently;
• handle phone calls, a necessity to reply to emails and give a useful guidance to the client;
• perceive multitasking and problem solving as a piece of cake;
• are a daily user of Windows, Android or iOS, Microsoft Office, etc.
• want to be a team player rather than a lonely wolf;
• can be punctual and relied on.

We offer to the candidates:

• Language bonus;
• Private medical insurance;
• Benefit platform;