City/State

Work Shift

Overview:

Overview

Sentara Healthcare is seeking anIT Technical Support Specialist to join ourIThelp desk support team.

This is ahybrid position with the potential forremote work.

The standard shift is9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)

Rotating Weekends

This role will be primarilycall center-based, providing remote technical support for hardware, software, and network-related issues throughinbound and outbound calls, with a heavy focus on inbound volume.

The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will

analyze system performance and proactively identify any potential issues.

The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.

Education

Bachelor’s Degree Preferred
 

Certification/Licensure

No specific certification or licensure requirements

Experience

• Experience providing technical support in acall center environment

• Strong troubleshooting skills forhardware, software, and basic networking issues

• Ability to clearly explain technical solutions tonon-technical users

• Proficiency in documenting tickets, solving complex issues and escalating issues when needed

• Customer-focused with the ability to handlehigh-volume inbound calls

.

Sentara Independenceprovides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.  Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer andprides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.