Senior Support Engineer

Job description

• Act as second-level escalation for complex imaging application and infrastructure issues.
• Perform root cause analysis across applications, network, server, database, and SSL layers.
• Manage VMware clusters, storage arrays, RIS/VNA systems, and cloud-hosted imaging workloads.
• Develop and maintain automation scripts (PowerShell, WMI) for monitoring and deployment.
• Collaborate with database administrators to optimize SQL/Oracle databases supporting imaging systems.
• Ensure high availability, disaster recovery, and cybersecurity compliance for imaging applications.
• Support and optimize dictation platforms (Powerscribe, Augnito, Dragon) and Image Viewer tools.
• Mentor junior engineers and enforce ITIL-based incident/problem management.

• 5+ years of experience in imaging application and IT infrastructure support.
• Advanced knowledge of VMware, cloud (Azure/AWS), storage (SAN/NAS), and server administration.
• Strong database troubleshooting skills (SQL queries, performance tuning).
• Experience with web services integration (SOAP/REST APIs) for imaging workflows.
• Proficiency in PowerShell/WMI scripting for automation and monitoring.
• Expertise in RIS, VNA, Image Viewer applications, and dictation platforms.
• Familiarity with advanced image post‑processing workflows in radiology and cardiology.
• Knowledge on IHE Radiology and Cardiology Profiles.
• Strong expertise in PACS preferably in Change & Merge PACS systems and RIS platforms, including change and merge initiatives across multi-site healthcare environments.

• BE in CSE, IT, or BME; MSc in Computer Science, Health Informatics, or Biomedical Engineering.
• Certifications: CCNA, ITIL, HL7, DICOM.

• Qualifications: BE/MSC
• Range of Year Experience-Min Year: 5
• Range of Year Experience-Max Year: 8