Senior Specialist - Package Implementation

ServiceNow CSMSOMFSM

Summary

Drive functional solutioning and configuration expertise for ServiceNow CRM stack CSM SOM FSM supporting CoE demos pursuits and delivery advisoryKey ResponsibilitiesLead requirement workshops and map processes to ServiceNow CRM capabilities case service operations order mgmt field serviceConfigure CSMSOMFSM workflows assignments SLAs portalsworkspaces reportingCreate demo narratives and reusable assets for CRM offerings support presales with solution walkthroughs Partner with Solution Architects and developers to translate functional design into build backlog

MustHave Skills

5-12 years overall 5+ years in ServiceNow with CRM domain exposure CSMSOMFSMStrong stakeholder management and documentation stories BRDs process flows

Certifications Preferred

CSA CISCSM andor CISFSM where applicable