Senior ServiceNow APM / CMDB Analyst

Senior ServiceNow APM / CMDB Analyst

Location: Columbus, OH (Hybrid - 3 days a week, Tue, Wed, Thur)
Duration: Long-Term Contract
Client: Public Utility

Position Overview

We are seeking an experienced Senior ServiceNow APM / CMDB Analyst to support the design, implementation, and continuous improvement of ServiceNow Application Portfolio Management (APM) and Configuration Management Database (CMDB) capabilities. This role will play a key part in advancing the client's enterprise CMDB strategy by establishing a trusted, accurate, and centralized source of application and service data.

The ideal candidate will collaborate with Enterprise Architecture, Cybersecurity, IT Operations, and Business stakeholders to improve application lifecycle management, data governance, portfolio rationalization, and strategic technology planning.

Key Responsibilities

Application Portfolio Management (APM)

• Maintain and enhance the enterprise application portfolio within ServiceNow APM.
• Manage the complete application lifecycle, including onboarding, maintenance, modernization, rationalization, and retirement.
• Provide recommendations for application investment, sustainment, modernization, or decommissioning.
• Drive adoption of ServiceNow APM capabilities across IT and business organizations.

CMDB & Data Governance

• Support enterprise CMDB strategy and ensure alignment with Common Service Data Model (CSDM) standards.
• Maintain high-quality application and configuration data through validation, certification, and reconciliation processes.
• Identify and resolve duplicate, incomplete, or inaccurate CMDB records.
• Establish and enforce data governance standards and best practices.

ServiceNow Administration & Configuration

• Configure and maintain ServiceNow APM and CMDB data models, relationships, and workflows.
• Support integrations, APIs, and automated data ingestion processes.
• Ensure platform configurations align with enterprise architecture standards and integration patterns.

Security, Risk & Compliance

• Support application classification activities, including criticality, business impact, risk, and data sensitivity.
• Maintain appropriate security controls and access management for application and CMDB data.
• Ensure compliance with cybersecurity policies, governance standards, and audit requirements.

Reporting & Analytics

• Develop dashboards, reports, and KPIs for application portfolio health, CMDB quality, risk, cost, and business value.
• Provide reporting and analysis to support executive leadership, governance boards, and strategic planning.
• Monitor data quality metrics and drive continuous improvements.

Stakeholder Collaboration

• Partner with application owners, architects, infrastructure teams, cybersecurity, and business stakeholders.
• Translate technical information into business-friendly insights and recommendations.
• Support governance forums, architecture review boards, and portfolio management discussions.

Continuous Improvement

• Identify opportunities to improve APM, CMDB, automation, and reporting processes.
• Recommend best practices that improve operational efficiency, governance, cost optimization, and risk reduction.
• Stay current with ServiceNow platform enhancements and industry best practices.

Required Qualifications

• 5+ years of experience working with ServiceNow CMDB and IT Service Management.
• Hands-on experience implementing or supporting ServiceNow Application Portfolio Management (APM).
• Strong understanding of CMDB, CSDM, ITOM, and Enterprise Architecture concepts.
• Experience with application lifecycle management and portfolio rationalization.
• Knowledge of ServiceNow integrations, APIs, Discovery, or automated data ingestion.
• Experience with data governance, data quality management, and CMDB reconciliation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• Experience supporting enterprise CMDB transformation initiatives.
• Knowledge of cybersecurity governance, audit, and compliance processes.
• Experience with governance boards, architecture review committees, or portfolio review forums.
• Familiarity with application cost optimization and technology investment planning.
• Experience in the Utility, Energy, or other highly regulated industries.

Key Skills

• ServiceNow APM
• ServiceNow CMDB
• Common Service Data Model (CSDM)
• ITOM
• ITSM
• Enterprise Architecture
• Application Lifecycle Management
• Portfolio Rationalization
• Data Governance
• Data Quality Management
• APIs & Integrations
• Reporting & Dashboards
• Risk & Compliance
• Business Process Improvement

What Will Make You Successful

• Strong hands-on expertise with ServiceNow APM and CMDB.
• Experience improving enterprise application data quality and governance.
• Ability to collaborate across Architecture, Infrastructure, Security, and Business teams.
• Strong analytical mindset with a focus on automation and continuous improvement.
• Experience supporting enterprise-scale digital transformation initiatives, preferably within the utility or energy sector.