EI
Senior Salesforce Admin / Support Lead
eTeam Inc.
🇺🇸 United States
On-site
Staff / Principal
1 month ago
- Incident Management
- ServiceNow
1 month ago
Not enough detail in this posting to match
Work Location: New York, NY 10006 (Onsite)
Job Description:
8-12 years of overall IT experience, 8 years of Client Administration and Support experience
Experience supporting multiple Client orgs simultaneously
Experience in production support, incident management, and enhancement delivery
Support and administer 15-20 Client orgs
Manage requests via ServiceNow and email
Troubleshoot production issues and perform root cause analysis
Handle user access, permissions, and SSO issues
Perform configuration updates, field and picklist changes
Partner with business stakeholders and support teams
Strong communication and stakeholder management skills
Any additional information you would like to share about the project specs/nature of work:
This role is for Client Admin/Support requirement responsible for supporting and administering 15-20 Client orgs across multiple business units.
The resource will act as a primary point of contact for support activities, handling incidents, service requests, user administration, access management, configuration updates, and enhancement requests.
Please provide the TOP skills::
Client Administration & Support
Incident Management & Troubleshooting
Stakeholder & Support Management
Minimum years of experience: 8 years of experience
Senior Salesforce Admin / Support Lead · eTeam Inc.