1C
Senior NOC Analyst
1872 Consulting
Location not stated
Remote
Senior
11 months ago
- ITIL
- Incident Management
- Incident Response
- Splunk
- SolarWinds
- Dynatrace
- Windows
- Linux
- VMware
- TCP/IP
- DNS
- DHCP
- Azure
- Python
- PowerShell
- Datadog
- Bash
- Windows Server
- Cisco
- ServiceNow
11 months ago
Chicago, IL – hybrid WFH: 3 days onsite in the loop, 2 days work from home
2 openings, with separate shifts: If you are open to either shift, it will help your chances, but otherwise please note which shift is your preference
Mon-Fri: 7am-3:30pm
Mon-Fri: 3pm-11:30pm
Summary:
We're looking for Senior NOC Analysts, that have strong Monitoring, ITIL and Major Incident Management (MIM) experience.
Major Incident Response will be a focus of both roles: bridge call facilitation, executive communications, service restoration, etc.
In addition you'll also be responsible for monitoring IT infrastructure and enterprise applications, technical escalation and troubleshooting (logging into servers, networks, diagnosing issues), and contributing to continuous improvement efforts through reporting and team collaboration in a 24x7x365 ITIL environment.
What you'll be doing – broken down by area of responsibility:
Major Incident Management
- Serve as Incident Commander during critical outages and high-priority incidents, leading technical bridge calls, directing escalation paths, and ensuring rapid service restoration.
- Manage real-time communications and provide timely updates to executives, stakeholders, and global teams.
- Maintain composure, clarity, and authority in high-pressure situations.
- Responsible for real-time monitoring of mission-critical infrastructure and enterprise applications using tools such asSplunk,SolarWinds,Dynatrace,AppDynamics,ThousandEyes, andSCOM.
- Conduct proactive health checks, leverage automation scripts, and resolve anomalies before they escalate into incidents.
- Collaborate with internal teams and vendors to escalate and resolve complex infrastructure and application issues.
- Perform deep-dive troubleshooting across server OS (Windows/Linux), virtualization platforms (VMware), networking protocols (TCP/IP, DNS, DHCP), and hybrid cloud environments (Azure).
- Utilize scripting (Python, PowerShell, VBScript) to support diagnostics, automation, and performance optimization.
- Generate clear and professional shift handover reports, incident retrospectives, and trend analyses.
- Contribute to continuous improvement through metrics tracking, process refinement, and knowledge management.
- ITIL Foundation Certification is a must have
- 5+ years of experience working as aNOC Technician/Analyst/Engineer
- 5+ years of experience withMajor Incident Management (bridge call facilitation, executive communications, service restoration).
- Strong experience withmonitoring tools such as Splunk, SCOM, SolarWinds, AppDynamics, Datadog, Dynatrace, ThousandEyes, etc.
- Experience acrossservers (Windows, Linux) and virtualization (VMWare)
- Networking experience
- Scripting experience using tools like Python, PowerShell, VBScript, Bash, etc.
Nice to haves (in this order)
- Windows Server experience
- Linux experience
- VMWare experience
- Cisco networking experience
- Azure experience
- ServiceNow experience
- Experience supporting Microsoft System Center Suite, Office 365, and collaboration platforms such as Zoom.
- Bachelor's degree in information technology, Computer Science, or related field.
Senior NOC Analyst · 1872 Consulting