Senior NICE CXone Engineer

Location:

Plano, TX 100% ONSITE

Salary Range:

$41 - 53/hr

Introduction

Join our dynamic team as a Senior Engineer, where you will leverage your extensive experience in NICE CXone technologies to enhance our call center solutions. We are committed to fostering an inclusive environment that values diversity and encourages collaboration.

Required Skills & Qualifications

• Applicants must be able to work directly for Artech on W2
• Call Center experience in NICE InContact with Studio Scripting (Omni-channel scripting)
• Subject Matter Expert on NICE Personal Contact Dialer, NICE IEX, NICE Quality Management, and LiveVox dialer Smart Reach with scripting
• Strong knowledge of API Gateway, Elastic Stack (ELK), and Snowflake integration
• Solid understanding of AWS Kafka
• Proficient in Salesforce call center components including SSO configuration, SailPoint profiling, Omnichannel call center setup, SF managed packages, and Softphone integration with NICE LiveVox switches

For immediate consideration please click APPLY to begin the screening process with Alex.