SENIOR IT ANALYST/PROGRAMMER

Job Summary:

Responsible for the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across ***. In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals.

Job Responsibilities:

• Evaluates alternative approaches and presents recommendations to teams and unit leadership.
• Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment.
• Maintains and supports multiple systems or complex software applications and their associated hardware at multiple *** sites.
• Produces and maintains documentation such as system requirements, designs, resource inventories, and plans.
• Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities.
• Works effectively across departmental organizations gaining consensus of stakeholders.
• May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
• Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems.
• Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.
• May be required to provide 24/7 on-call support.

Skills: Required Skills & Experience:

• See Education Section for Required Experience.
• Experience working in healthcare technology.
• Exposure to managing both custom developed and vendor-supplied applications.
• Applies effective system design principles and software development methodologies.
• Demonstrated ability to multi-task among multiple complex assigned tasks/projects.
• Evidence of strong communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical capabilities.
• Evidence of project management skills.
• Possesses an objective and positive attitude with all tasks and projects.
• Possesses a high level of project and deliverable consistency through demonstrated repeatable and reliable performance.
• Evidence of ability to take initiative and proactive on starting tasks and assignments and ability to work independently.
• Power Platform/Workspace/Power BI EXPERT (we need someone who is a Power expert).
• Experience with Azure Dev Ops.
• Experience with Tableau.
• Experience with Crystal.
• SQL Server Reporting Service.
• Epic analytical tools (experience with Chronicles, Clarity, Caboodle, Reporting Workbench, Cogito, and Slicer Dicer).
• Big Query.
• Google Cloud.
• Python.