Senior Engineer - Cloud & Infra Management

Overview

LTM — a Larsen & Toubro company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.

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Job Description - Onsite IT Service Desk Engineer Swedish / Danish Speaking

Role Summary

We are seeking a customerfocused Onsite IT Service Desk Engineer to provide enduser IT support incident resolution and technical assistance for workplace technologies The ideal candidate will possess strong troubleshooting skills excellent customer service capabilities and fluency in Swedish and Danish to effectively support local users

Mandatory Skills

Fluent in Swedish spoken and written

Fluent in Danish spoken and written

Excellent communication and customer service skills

Experience in IT Service Desk Deskside Support environments

Strong knowledge of Windows 1011 Microsoft 365 and Active Directory

Experience supporting laptops desktops printers mobile devices and collaboration tools

Key Responsibilities

Provide onsite and remote technical support to end users

Diagnose and resolve hardware software and networkrelated issues

Handle incidents and service requests in accordance with agreed SLAs

Support Microsoft 365 Teams Outlook OneDrive and collaboration platforms

Perform user account administration password resets and access management

Setup deploy and maintain laptops desktops mobile devices and peripherals

Coordinate with resolver groups and thirdparty vendors for issue resolution

Maintain accurate ticket documentation and knowledge articles

Support meeting room technologies and video conferencing systems

Participate in asset management device lifecycle management and workplace projects

Preferred Skills

ITIL Foundation certification

Experience with ServiceNow or other ITSM tools

Knowledge of Intune Azure AD Endpoint Management and SCCM

Experience supporting multinational environments

Qualifications

Bachelors degree or equivalent experience in Information Technology

25 years of experience in IT Service Desk Deskside Support or EndUser Computing support roles

Success Factors

Strong customer orientation and problemsolving mindset

Ability to work independently in an onsite support environment

Excellent communication skills in Swedish Danish and English

Ability to manage multiple priorities while maintaining service quality

Language Requirement Mandatory Swedish Danish proficiency is essential Candidates without demonstrated fluency in both languages will not be considered