2C
Senior Customer Account Manager
22nd Century Technologies, Inc.
🇺🇸 United States
On-site
Manager or above
3 days ago
3 days ago
The Senior Customer Account Manager will manage relationships with current and prospective federal tenant organizations and coordinate tenant requirements across facilities, security, IT, finance, acquisition, and other service organizations.
Key Responsibilities
•   Develop and maintain tenant account plans.
•   Maintain tenant organizational information and points of contact.
•   Track tenant occupancy, future requirements, concerns, and service dependencies.
•   Coordinate tenant inquiries and service requests.
•   Prepare agendas, briefing materials, meeting records, and decision papers.
•   Maintain tenant issue, commitment, decision, and action logs.
•   Track issues through resolution or appropriate referral.
•   Coordinate tenant requirements across Government service organizations.
•   Support tenant onboarding, expansion, contraction, relocation, and departure.
•   Develop tenant communications and customer-service materials.
•   Support tenant forums and governance meetings.
•   Conduct approved customer feedback activities.
•   Identify recurring service issues and recommend improvements.
•   Provide early warning of tenant dissatisfaction, schedule risks, funding concerns, and unresolved requirements.
Required Qualifications
•   7+ years of real estate customer, account, occupancy, tenant, or client management experience.
•   Experience supporting complex institutional, corporate, or government customers.
•   Demonstrated ability to coordinate multiple service organizations.
•   Strong written, presentation, facilitation, and issue-management skills.
Preferred
•   Federal agency customer experience.
•   GSA/PBS experience.
•   Corporate workplace services.
•   Large-building tenant management.
•   Federal tenant onboarding or relocation experience.
Core Skills
Customer Account Management | Tenant Relations | Stakeholder Management | Issue Resolution | Tenant Onboarding | Executive Communication | Meeting Facilitation
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Senior Customer Account Manager · 22nd Century Technologies, Inc.