Senior Associate- Learning Operations- US Ops

Position Summary:

The Learning & Effectiveness INDUS Operations Senior Associate is responsible for supporting the learning organization’s financial and operational processes and policies, with a focus on maximizing process efficiencies. In addition, this role helps drive operational excellence across onboarding, communications, and knowledge management, and supports vendor/contracting coordination to enable delivery of learning programs and services.

Core responsibilities:

• Become knowledgeable and supportive of the strategy of the firm, the goals of People & Culture (P&C), and Global Learning & Effectiveness (L&E) and the business priorities of internal clients.
• Supports Global L&E in annual planning, budgeting and tracking overall spend.
• Effectively manages financial activity and communicates updates to the finance team.
• Maintains financial planning files, including monthly reconciliations, budgeting forecasts, and accruals.
• Liaises with Global L&E team to support monthly forecasting, program budgets/final reconciliations, contractual agreements, and a knowledge-sharing culture.
• Liaises with the Global L&E team to support vendor management and invoice processing (e.g., NDAs, SOWs, MSAs, addendums), including routing/coordination with internal stakeholders and maintaining appropriate documentation for audit-ready records.
• Supports vendor/contracting operations by tracking key vendor details (i.e., contract terms, renewal timing, licensing/usage assumptions, and forecast impacts) and ensuring current contracts/orders are retained according to the firm’s retention policy. .
• Provides support as an Ariba power user (as applicable), including purchase/contract and invoice processing coordination and troubleshooting, and partnering with internal finance/procurement stakeholders to ensure timely submission, approvals, and payment status visibility.
• Plans and executes onboarding for Global L&E new hires and contractors by running the checklist end-to-end: including maintaining up-to-date templates and documentation.
• Supports creation and execution of Global L&E resource update communications using established templates and drafts announcements.
• Coordinates larger-team (all-hands) call logistics: manages the planning cadence, consolidates content, supports deck readiness, manages meeting logistics/recordings, and archives materials.
• Supports knowledge management across L&E platforms (including Canvas and Teams/SharePoint) by organizing content, maintaining templates/libraries and shared repositories, and promoting consistent usage.
• Coordinates with Global L&E leads to document and track project teams and resourcing needs.
• Maintains the Global L&E calendar(s) to support planning, communications, and operational coordination.
• Documents, maintains, and improves learning operations workflows and SOPs; partners with L&E leaders to clarify handoffs and ensure consistent execution.
• Collaborates and partners with colleagues/departments across the firm who support learning.
• Provides ad hoc reporting, information gathering and research.
• Evaluates impact and utilization of off-the-shelf content to determine effectiveness and explores opportunities to enhance.
• Under general direction of Global Director of Learning Innovation, Operations and Compliance, formulates and implements Global L&E departmental processes, tools and reporting.
• Utilizes AI to incorporate process changes to create efficiencies and respond to evolving business needs.
• Guides and mentors L&E Associates and Professionals.

The ideal candidate will be:

• A business-minded learning/project management professional with multiple years of increasingly responsible project management roles and a demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative.
• Highly action-oriented, with the ability to meet demanding project timelines in accordance with the project charter, and who can build collaborative relationships across a matrixed organization
• A detail-oriented project management professional who delivers services with a pragmatic approach to business partnership and operations (prior experience as learning practitioner preferred)
• History of working successfully with all levels of staff, from intern to senior executive
• Experienced in prioritization, delegation and negotiation with demonstrated ability to be effective in supporting multiple stakeholders working globally across different business units
• Operationally focused with proven ability to deliver timely, consistent, high-quality results
• Metric-focused with ability and history of using analytics to solve problems and develop business solutions