HRIS Configuration Analyst IV

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:www.gotoworkhappy.com/benefits

Job Description:

Position Summary

We are seeking a highly experienced Senior Workday Configuration Analyst (Tier IV) to serve as the top-tier escalation point for Workday production support and complex configuration changes. This role is responsible for resolving the most complex system issues, executing advanced configurations across modules, and ensuring stability, accuracy, and performance of the Workday platform.

This individual operates as a deep subject matter expert (SME), partnering closely with HR, Payroll, and IT, and providing guidance to Tier I–III analysts while remaining hands-on in configuration, troubleshooting, and release execution.

Advanced Workday Configuration & Support

• Execute and maintaincomplex Workday configurations across modules including HCM, Payroll, Benefits, Absence, Recruiting, Talent, and Learning
• Design and implementadvanced business processes, condition rules, calculated fields, and security configurations
• Act as thefinal escalation point (Tier IV) for unresolved issues, performing deep-dive root cause analysis and resolution of production defects
• Troubleshoot and resolvecross-functional, multi-module issues impacting system functionality, integrations, or data integrity
• Perform impact analysis for configuration changes and ensure alignment with existing system design

Production Support Leadership

• Own and drive resolution ofcritical incidents, outages, and high-priority defects, ensuring minimal business disruption
• Provideguidance and direction to Tier I–III analysts on troubleshooting approaches and resolution strategies
• Monitor system health and proactively addressrecurring issues and systemic defects
• Partner with stakeholders totranslate production issues into sustainable configuration solutions
• Maintain detailed documentation of issues, resolutions, and known errors

Release Management & Testing

• Leadbi-annual Workday release support activities, including:
  • Feature impact assessments
  • Regression testing coordination
  • Configuration adjustments and validation
• Execute and supportunit, integration, and user acceptance testing (UAT) for system changes
• Ensure all changes arethoroughly tested and production-ready prior to deployment
• Support deployment activities andpost-release stabilization efforts

Data Integrity & Security

• Ensureaccuracy, consistency, and integrity of Workday data through audits, validations, and issue resolution
• Troubleshoot data discrepancies across modules and correct via configuration or data loads
• Maintain and supportWorkday security roles and domain configurations, ensuring proper access and compliance
• Executemass data changes and data loads using EIBs and other tools

Reporting & Analytics Support

• Develop and maintainadvanced Workday reports and dashboards to support business operations
• Troubleshoot and optimizeexisting reports for accuracy and performance
• Utilizecalculated fields and data structures to deliver meaningful insights
• Support business users withad hoc reporting and data analysis needs

Stakeholder Collaboration

• Partner with HR, Payroll, Talent Acquisition, and Operations teams tounderstand issues and deliver effective solutions
• Provideexpert-level consultation on system capabilities and limitations within the context of support and enhancements
• Participate infunctional discussions to refine requirements for enhancements and fixes
• Communicate complex technical issues and solutions in aclear, business-friendly manner

Gaming & Hospitality-Specific Support

• Support configurations related to:
  • Shift-based and hourly workforce structures
  • Union rules and compliance requirements
  • High-volume seasonal hiring processes
  • Multi-property and multi-entity operations
• Ensure issues and changes align withgaming regulations, labor laws, and operational standards

Qualifications

Required

• 8+ years of Workday experience, with strong emphasis on production support and configuration
• Proven experience operating at aTier III+ level with escalation handling responsibilities
• Deep expertise across multiple Workday modules, including:
  • HCM, Payroll, Benefits, Absence
  • Recruiting, Talent, Learning
• Advanced skills in:
  • Workday business process framework
  • Calculated fields and reporting
  • Security configuration and troubleshooting
  • Root cause analysis and complex issue resolution
• Strong ability to analyze and resolvecross-functional system issues
• Ability to work independently while managingmultiple high-priority support items

Preferred

• Workday Pro Certifications in one or more modules
• Experience withWorkday integrations (EIB, Core Connectors; Studio exposure preferred)
• Background ingaming, hospitality, or multi-entity environments
• Familiarity withPrism Analytics or advanced reporting tools
• Understanding ofHR, payroll, and compliance processes

Work Environment & Culture

• Fast-paced, customer-focused, and team-oriented.
• Exposure to both corporate and property-level operations.
• Opportunities for growth and certification in Workday modules.