Customer Care Advisor (Dutch Speaking)

Protime, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way.

'Make time valuable' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe.

What will you do?

You will be in direct contact with ourBelgian customers and assist them with all theirquestions regarding the use of oursoftware.

How are you going to do that?

• You buildknowledge andexperience within the different domains of ourapplications.

• You build arelationship of trust with your client contacts.

• You answer questions concerning theuseof ourProtime tools.

• Youadvise your customers on how tooptimize their Protime environment.

• You develop aninternal network and work closely with our internal customer experts (obtaining advice, delivering leads, passing on information, clarifying the needs of our customer portfolio, etc.)

What else will you do?

• You will have the opportunity to help think about the operation and future of the team. Together, you take a critical look at the processes and take steps to optimize our customer service .

• You share your knowledge and experience with colleagues.

You take ownership of your role, but of course you are never alone. You can always count on#camaraderie and#collaboration (two of our core values) with your team members.

This is you?

• You canspeak to customers in aprofessional manner and have theperseverance to always search (out-of-the-box) for the right solution.

• You have aninterest in software applications and the hard part of HR.

• You areanalytically strong.

• You work with our Flemish customers, so you communicate very fluently inDutch. You also speakEnglish.

• You know how to takeresponsibility in your role. You likeautonomy and takinginitiative and you are self-managing.

• You like working in agrowth companywhere you constantly challenge processes and yourself in order to continuouslyimprove.

Why would you choose Protime?

• Become part of aninnovative and challenging international company where personal and professional development are key. All this within a pleasant working atmosphere with room forteam building and fun.

• Apeople focused culture of continuous learning and coaching. You can make ahuge impact andgrow with the company.

• A dynamic environment:flexible working hours and working from home – everything is negotiable.

• Learning opportunities: through anindividual development planand professional training

• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is alwaysroom to grow within Protime.

• We encourageinitiative,ownership andcreativity in tackling challenges.

• You will never, ever come home and say you had “just another day at the office”.Innovation never stands still. Every day offers a different challenge.

• Annual base salary between €25.000 and €32000(depending on experience) + annual variable bonus + fringe benefits.

From many places, we work as one, moving from better to best together.

SD Worx Group lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.