Account Executive

TheAccount Executive is accountable for developing and implementing comprehensive account plans that delight clients and ensure healthy long-term partnerships. This strategic leader must anticipate client needs, deliver exceptional results that outperform key performance indicators, and build high-performing teams that achieve operational excellence while driving sustainable revenue growth and profitability. 

Primary Responsibilities 

Exceeding Client Expectations Through Strategic Partnership 

• Executes the vision and strategy of the account plan, ensuring client objectives and interests are consistently met and exceeded 

• Acts as a Strategic Partner by connecting teams across regions and services, driving the fundamental mindset and bringing strategic direction to complex client relationships 

• Demonstrates Proactive Leadership by anticipating where clients are heading and positioning teams for success, connecting dots across organizational silos 

• Develops, manages and implements Voice of the Customer (VOC) programs to regularly gain input and direction from clients ensuring strategic alignment 

• Responds to client issues with expedient, professional solutions that strengthen long-term partnerships 

Building and Managing High Performing Teams with Accountability 

• Maintains Strategic Accountability by staying close enough to major work initiatives without micromanaging day-to-day operations 

• Ensures the best qualified candidates are hired for all roles on the account 

• Builds actionable and measurable career development plans for all direct reports 

• Drives Best Practices on account while bringing in external speakers and off-account experts to enhance team capabilities 

• Updates Metro Plans opportunistically rather than limiting updates to the contractual two per year requirement 

• Embodies the firm's values and core behaviors of collaboration, integrity and excellence 

• Advances diversity and inclusion priorities through strategic talent moves including hiring, rotation and promotion 

• Identifies and grooms successors to key roles 

Achieving Financial Results Through Strategic Growth 

• Presents annual account plans including key objectives, client satisfaction results, value-add activity summaries, and targeted expansion strategies 

• Proactively manages account budgets while identifying opportunities to generate additional revenue 

• Retains all current business lines and expands the book of business beyond existing product lines or geography 

• Mitigates organizational risk by maintaining A/R below 60 days payable 

Contributing to Company Growth and Innovation 

• Showcases Excellence by bringing leading practices and innovations from the account to the broader organization 

• Leverages Relationships to bring flexibility and expertise to the entire team, demonstrating best-in-class service delivery 

• Identifies opportunities within professional networks to generate additional revenue, engaging cross-functional resources effectively 

• Demonstrates Courage by challenging the status quo on both client and internal sides to drive continuous improvement 

• Serves as internal reference for service delivery excellence that expands Jones Lang LaSalle's market presence 

Key Attributes Required 

Strategic Leadership 

• Strategic Partnership Mindset: Ability to connect teams across regions and services while driving fundamental business strategy 

• Proactive Vision: Anticipates client direction and positions teams for future success 

• Exemplary executive presence with gravitas to command respect internally and externally 

Operational Excellence 

• Balanced Accountability: Close enough to major initiatives without over-engaging in daily operations 

• Best Practice Driver: Continuously seeks and implements leading practices both on and off account 

• Courageous Leadership: Willing to challenge existing processes and assumptions for better outcomes 

Relationship Management 

• Flexible Relationship Approach: Brings adaptability and expertise to entire team dynamics 

• Excellence Showcase: Demonstrates and promotes expert capabilities across the account 

• Commercial astuteness with ability to recognize growth levers and productivity drivers 

Business Acumen 

• Financially astute with strong commercial orientation and financial acumen 

• Results-driven with ability to take quick, decisive corrective action when needed 

• Obsessed with customer behaviors and industry trend analysis 

• Transformational leadership capabilities with energy and resilience to drive change 

Requirements 

• 10+ years of Facility Management and Commercial Real Estate executive leadership experience 

• Proven capabilities developing outsourced Integrated Facility Management solutions for Fortune 500 companies 

• Extensive experience hiring, training, and retaining large teams (100+) in client service environments 

• Demonstrated budget management experience with strategic financial oversight 

• Bachelor's degree with broad business experience; MBA or post-graduate studies preferred 

• Experience operating effectively in complex, large, heavily matrixed organizations