Operational Excellence Manager

About SAMY

We weren't built to follow, we were built to lead.

SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves.

Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.

We don't play it safe. We build what's next.

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Role Mission

As an Operational Manager, you will be responsible for reviewing and optimizing processes by implementing innovative strategies to improve efficiency for one of our most important clients. Reporting to the Account Director, and acting as the main point of contact for the different internal teams, this role will centralize knowledge, implement innovative strategies, and explore new KPIs and methodologies to ensure operational excellence. You will play a critical role in integrating new work methods, fostering collaboration, and advancing innovation across Social Advocacy.

Key responsibilities

• Optimize processes and drive operational excellence by analyzing workflows, improving SOPs, leading continuous improvement initiatives, and integrating new creator types, platforms, and content formats across Social, Influencer Marketing, and Social Commerce.

• Develop data-driven performance frameworks by analyzing operational data, creating KPIs, maintaining documentation, and providing insights to improve efficiency and decision-making.

• Drive innovation strategies across Social Advocacy by implementing new performance models, identifying emerging opportunities, and collaborating on initiatives that increase influence, share of voice, and commercial impact.

• Manage cross-functional collaboration and stakeholder alignment by partnering with internal teams, agencies, clients, and external platforms to ensure seamless execution of innovation projects.

• Support the Account Director in identifying growth opportunities and developing action plans for the account.

• Integrate strategy and creativity with cross-functional teams across the Group's brands.

• Lead and get involved in special projects, delivering innovation in processes and tools to make the team more efficient.

• Lead team development and operational capability building by training teams on new methodologies, fostering continuous improvement, and ensuring alignment with business objectives.

• Stay up to date with industry trends across Social, Influencer Marketing, and Social Commerce, bringing fresh perspectives and best practices into the account.

Skills & experience

• Previous experience in large account management and multidisciplinary team management.

• Proven experience in optimizing workflows and implementing innovative methodologies.

• Solid understanding of Social Advocacy as a discipline (Social, Influencer Marketing, and Social Commerce).

• High adaptability and strong analytical skills.

• Exceptional team management, leadership, and organizational skills.

• Languages: Native Spanish, English full working proficiency (verbal and written).

Benefits

• Work your way — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world.

• Time that matters — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge.

• Grow with us — Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework.

• Be part of the journey — Help shape our team through our referral program and enjoy a collaborative, social culture, backed by a transparent, performance-driven compensation framework that rewards impact and supports your growth.

• Privatehealth insurance through Cigna, with Samy covering 20% of the plan.

• Wellhub membership, including the registration fee and Online Plan (optional upgrades available at the employee's expense).

• Flexible compensation throughCobee.

• Access to sponsoredwellbeing initiatives, including physiotherapy, mindfulness, and fitness classes.

The SAMY Mindset
Forget the job description for a second. The real question is: are you a Path Finder? Bold enough to challenge what's possible. Collaborative enough to build it together. Driven enough to make it happen.

We don't just hire for roles, we hire for mindset. We look for people who communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build.

We're not looking for people who think the same, we're looking for people who want to grow with us.
Here's what it actually looks like to belong here:
Be Kind — because respect, trust, and honest feedback make great teams stronger.
Go Beyond — because good is never enough when excellence is the standard.
Craft Together — because the best ideas don't happen in silos.
Enjoy the Journey — because growth lives outside the comfort zone.
Own It — because real impact starts with accountability.
If this feels like your kind of adventure, let's build something together.

Diversity & Inclusion
At SAMY, difference is not something we accommodate, it's what makes us stronger.
With a team made up of 70% women and more than 35 different nationalities, our different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company.

We are committed to creating an inclusive, accessible, and barrier-free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we'll make sure you have what you need to do your best work.

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