Salesforce Field Service (FSL) Technical Architect

Role Summary

We are looking for an experiencedSalesforce Field Service (FSL) Technical Architect to lead the architecture, design, and delivery of enterprise-scale Salesforce Field Service solutions.

The ideal candidate should have strong expertise inSalesforce FSL, Service Cloud, integrations, mobility solutions, scheduling and optimization, and enterprise application architecture.

Key Responsibilities

• Define end-to-end architecture for Salesforce FSL implementations and transformation programs.
• Lead solution design workshops and translate business requirements into scalable technical solutions.
• Architect solutions covering:
  • Scheduling and dispatch
  • Work orders and service appointments
  • Inventory and asset management
  • Mobile workforce management
• Design integration frameworks between Salesforce FSL andERP, CRM, SAP, Oracle, ServiceNow, GIS, and third-party applications.
• Establish architecture standards, security models, governance frameworks, and best practices.
• Review and validate solution designs, code quality, technical debt, and deployment strategies.
• Provide technical leadership to architects, developers, and project teams throughout the delivery lifecycle.
• Drive performance optimization, scalability, and Salesforce platform modernization.
• Collaborate with business stakeholders, product owners, and program leadership.
• Support estimation, solution proposals, presales activities, and technical roadmap planning.

Required Skills

• Strong expertise inSalesforce Field Service Lightning (FSL) architecture and implementation.
• Strong knowledge ofService Cloud, Apex, Aura, LWC, Flows, integration patterns, and Salesforce Security Model.
• Experience withScheduling Policies, Work Rules, Service Territories, Resource Management, and Optimization.
• Strong experience withREST/SOAP APIs, Platform Events, middleware, and enterprise integrations.
• Knowledge of Salesforce mobile solutions, offline capabilities, and field technician enablement.
• Experience withDevOps, CI/CD, Copado, Git, and release management.
• Experience with large-scale Salesforce data migration and data architecture.
• Experience designingmulti-cloud Salesforce solutions.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) – preferred.
• Salesforce Application Architect and/or System Architect certifications.
• Salesforce Field Service Consultant certification.
• Service Cloud Consultant certification.
• Experience working in global enterprise environments.
• Experience in AMS and large-scale Salesforce implementation programs.

Mandatory Skills

• Salesforce Apex
• Salesforce Lightning Web Components (LWC)
• Aura