Sales Support Representative

Company Overview 

At Guarantee Trust Life Insurance Company (GTL), employees join a company with nearly 90 years of stability, purpose, and forward momentum. Founded in 1936 and headquartered in Glenview, Illinois, GTL blends timeless values—integrity, quality products, and personal service—with innovative life and health insurance solutions that help policyholders and distributors across the country.  

Where You’ll Work 

This position is required to work on-site in our Glenview, IL office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays – every Friday! 

Role Overview

This role is perfect for someone who thrives in a service-oriented environment today but is eager to evolve into a sales career path in the future. You’ll be part of a dynamic team that supports our agents by responding to inbound telephone, email, and chat inquiries, while gaining valuable exposure to sales processes, product knowledge, and relationship management. This position serves as an intermediary between agents and the insurance company—helping with onboarding, quoting, and servicing insurance products. Along the way, you’ll develop the skills and insights that prepare you to transition into a client-facing sales role.

Responsibilities:

• Provide exceptional service and support (via phone, chat, and email)
• Help onboard new agents by processing contracting paperwork
• Provide ongoing day-to-day assistance to agents using various systems, products and procedures
• Meet daily performance standards
• May be required to perform other related duties as assigned

Qualifications

• 1 year of experience in customer service, insurance, agency or brokerage
• Strong communication, organizational and problem-solving skills
• Proficiency in Microsoft Office products
• College degree preferred and/or equivalent experience
• Has an interest in pursuing a career in sales, business development, or account management 

Experience that will give you a head start on our team:

• Experience in a call center environment 
• Previous sales experience 
• Understanding customer objections and how to resolve customer issues
• Ability to establish strong relationships with customers 
• Coordinating cross-functional work with other departments (i.e. Marketing, Commissions, or New Business departments)

Compensation & Benefits 

Provided eligibility requirements are met employees will be eligible for the following benefits: 

• Medical 
• Health Savings Account (including employer contribution) 
• Dental 
• Vision 
• Dependent Care FSA 
• Basic Life Insurance (full premium paid by employer) 
• Voluntary Employee, Spouse and Child Life Insurance 
• Short-Term and Long-Term Disability 
• Paid Holidays 
• Paid time off including vacation, personal days, sick time and Summer / Flex Fridays 
• 401(k), 401(k) Match and Profit-Sharing Retirement Plan 

The pay range for this role is$25-$27 / hour. The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.  

Stay Connected with GTL 

We invite you to learn more about Guarantee Trust Life by visiting:  

Website 

LinkedIn 

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