Licensed Telesales Supervisor

Sagility combines industry-leading technology andtransformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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Job Description:

We're looking for a highly motivated and results-driven Remote Telesales Supervisor to lead a fast-paced, high-energy sales team. In this role, you’ll be responsible for driving daily team performance, ensuring individual and team goals are met or exceeded. Success requires more than just managing metrics—you must understand the sales process in depth and be able to coach to specific behaviors that impact sales outcomes. If you thrive in a dynamic environment and are passionate about developing others to close deals effectively, this is the role for you. 

Key Responsibilities: 

• Lead and motivate a remote team of telesales agents in a fast-paced, goal-oriented environment 

• Monitor team KPIs and hold team members accountable for hitting performance targets 

• Identify sales behaviors that drive success, and provide real-time, actionable coaching 

• Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth 

• Foster a culture of urgency, ownership, and continual improvement 

• Partner with training and sales leadership to enhance process and skill development 

Responsibilities 

• Accountable for daily, weekly, and monthly activities of all team members 

• Set priorities to ensure task completion and performance goals (quality, adherence, service levels, AHT) are met 

• Ensure compliance with policies, procedures, and applicable regulations 

• Monitor performance and deliver real-time coaching and feedback 

• Assist with escalated calls and issue resolution as needed 

• Monitor team chat to provide support and align on project priorities 

• Partner with Workforce Management to build and manage team schedules 

• Supervise both local and remote team members 

• Review and evaluate team calls regularly to ensure quality and compliance 

Qualifications 

• Active resident Health Producer License 

• Minimum of one-year recent experience as a call center supervisor, leading a team of licensed health insurance agents 

• Proven ability to coach and manage employee performance using call center KPIs 

• Strong technical skills, including Windows-based systems and call center software 

• Excellent verbal and written communication skills 

• High School Diploma or equivalent 

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