Junior NOC Engineer (R-00153)

Job Responsibilities

The Network Operations Center (NOC) Engineer is responsible for monitoring, maintaining, and supporting network infrastructure to ensure reliable performance, availability, and operational continuity. This role supports day-to-day network operations through real-time monitoring, issue identification, troubleshooting, incident escalation, routine maintenance, and controlled implementation of network changes. Duties Include: 
• • Monitor network infrastructure in real time to ensure availability, performance, and operational stability.
  • Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations.
  • Use network management and monitoring tools to detect problems, assess impact, and support timely resolution.
  • Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required.
  • Perform routine network maintenance tasks in accordance with established procedures.
  • Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly.
  • Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately.
  • Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking.
  • Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress.
  • Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience.
  • Support the development and implementation of strategies for network improvement and risk mitigation.
  • Follow established operational procedures, escalation paths, and change management practices.

   

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree.
• Training or practical experience in network operations, network monitoring, and network troubleshooting.
• Fundamental understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platforms.
• Ability to monitor network environments, interpret alerts, troubleshoot issues, and support timely incident response.
• Strong analytical and problem-solving skills.
• Ability to work effectively under pressure in a fast-paced operational environment.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Ability to accurately document incidents, changes, troubleshooting actions, and resolutions.
• Certifications such as CCNA, CCNP, or other relevant network certifications are highly desirable.
• Familiarity with ITIL practices is preferred.
• Prior experience working in a NOC or similar operational environment is preferred.
• Requires an Interim DoD Secret or comparable clearance