Customer Service Representative

Location:

At Sibelco, we advance life through materials.
For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

Job Description:

CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES: 

• Providing a superior customer service experience to all walk-in contact and phone contact customers 

• Generates and develops new business to meet specified production goals. 

• Maintains and nurtures existing client relationships. 

• Responds to all inquiries and requests in a timely and professional manner. 

• Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients. 

• Possesses and maintains thorough knowledge of auto body parts and automotive industry product information. 

• Performs other related duties as assigned by management. 

• Sage 300 order entry  

CUSTOMER SERVICE QUALIFICATIONS: 

• High School Diploma/GED equivalent required. 

• Bachelors (Preferred) 

• Bilingual, in English, and Spanish. 

• Customer service background. 

• Prior abrasives experience and knowledge of glass preferred. 

• Must be a self-starter and proactive. 

• Commitment to excellence and high standards. 

• Excellent written and verbal communication skills. 

• Good judgment with the ability to make timely and sound decisions 

• Creative, flexible, and innovative team player 

• Strong organizational skills; able to manage priorities and workflow. 

• Proficient in Microsoft Office. 

• Microsoft Excel 

CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Occasionally required to stand and walk 

• Continually required to sit 

• Continually required to utilize hand and finger dexterity 

• Continually required to talk or hear 

• Continually utilize visual acuity to use a keyboard 

• Occasionally required to lift/push/carry items up to 50 pounds 

CUSTOMER SERVICEJOB TYPE: 

• Full-time 

CUSTOMER SERVICE SCHEDULE: 

• Store Hours: Monday-Friday 8:00 AM-5 PM 

Employee Type:

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:

• Meet Our People:Careers

• Learn About Our Recruitment Process:Learn More

• Discover Our Sustainability Goals:Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

How to Apply

Follow us onLinkedIn,Instagram,Twitter/X andFacebook to learn more about life at Sibelco. Submit your application in theApplyoption.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.