Commercial Data Specialist

ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet.

TheGlobal Delivery Centre (GDC) in Gurugram is ERM’s global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM’s global business runs seamlessly, efficiently, and consistently.

At the GDC, you will:

• Be part of a hub that ensures ERM’s business continuity worldwide.

• Collaborate with colleagues across geographies to support global operations.

• Drive consistency, compliance, and efficiency in core functions.

• Work with digital, automation, and AI-enabled tools to optimise how ERM operates.

• Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce.

Whythisrolematters?

AsaMasterDataSpecialist, you will support ERM's global delivery by ensuring critical master data is accurate, trusted, governed, and aligned to enterprise standards across key business systems. Working within the Enterprise Data team, you will partner closely with Commercial, Finance, HR, Risk, Legal, IT, and regional stakeholders to maintain high-quality master datathatsupportsoperationalefficiency,reportingaccuracy,andinformeddecision-making.ThisroleiscriticaltostrengtheningERM'sdatafoundations,enablingscalablebusinessprocesses,improvingdataquality,andsupportingtheorganization'sdata-driventransformation.

Whatyourimpactis?

• Ensuremasterdataisaccurate,complete,andconsistentlymaintainedacrossenterprisesystems.

• Improvedataqualitybyproactivelyidentifying,investigating,andresolvingdataissuesandexceptions.

• Supportbusinessoperationsthroughtimelyprocessingofmasterdatarequestswhilemeetingagreedservicelevels.

• Contributetogovernanceandcompliancebyensuringadherencetodatastandards,policies,andcontrols.

• Drivecontinuousimprovementinitiatives,automationopportunities,andprocessstandardizationtoenhanceoperationalefficiency.

• Providereliablereporting,insights,anddataqualitymetricsthatsupportbusinessdecision-makingandorganizationalperformance.

What will youbring?

• 5+yearsofexperienceinMasterDataManagement,DataStewardship,DataQuality,DataOperations,orBusinessAnalysisroles.

• Provenexperiencecreating,maintaining,validating,andimprovingmasterdatawithinenterprisesystems.

• Strongunderstandingofmasterdatagovernance,dataqualityframeworks,businessrules,hierarchies,andlifecyclemanagement.

• Experiencegatheringbusinessrequirements,documentingprocesses,andsupportingsystemenhancementinitiatives.

• Stronganalyticalandproblem-solvingskillswiththeabilitytoidentifyrootcausesandrecommendsolutions.

• Experiencecollaboratingwithglobalandcross-functionalstakeholdersinacomplexbusinessenvironment.

• Abilitytomanagemultipleprioritieswhiledeliveringhigh-qualityandaccurateworkwithinestablishedtimelines.

• Experience using MicrosoftDynamics365,Salesforce,MicrosoftPurview,MicrosoftFabric,PowerBI,Excel,orsimilarenterpriseplatforms.

Preferred qualifications, skills & competencies

• Experiencewithinconsulting,professionalservices,sustainability,engineering,orotherglobalmatrixorganizations.

• ExposuretoenterpriseMasterDataManagement(MDM),DataGovernance,andDataQualityprograms.

• ExperiencesupportingERP,CRM,orMDMimplementations,integrations,orsystemmigrations.

• Familiaritywithautomationtechnologies,workflowtools,andAI-enabledsolutions.

• RelevantcertificationsinDataManagement,BusinessAnalysis,DataGovernance,PowerBI,Microsofttechnologies,orrelateddisciplines.

Key responsibilities

• Executeandmaintainmasterdatacreation,updates,enrichment,hierarchymanagement,archival,andretirementactivities.

• Review,validate,andprocessmasterdatarequestsinaccordancewithgovernancepolicies,businessrules,andservicelevelagreements.

• Investigateandresolvedataqualityissues,duplicaterecords,ownershipconflicts,hierarchydiscrepancies,anddataexceptions.

• Collaboratewithbusinessstakeholderstogatherrequirements,understanddataneeds,andsupportoperationalprocesses.

• Maintainbusinessrules,processdocumentation,standardoperatingprocedures,datadefinitions,andmetadatarepositories.

• Supportdatagovernanceactivitiesandensureadherencetoapprovedstandards,controls,andstewardshippractices.

• Monitordataqualitymetrics,performdataprofilingandanalysis,andcontributetoenterprisedatacleansinginitiatives.

• Produceoperationalreports,dashboards,KPIs,anddataqualityinsightsusingreportingandanalyticaltools.

• Participateinuseracceptancetesting,systemenhancements,workflowimprovements,anddata-relatedprojects.

• Identifyopportunitiesforprocessoptimization,automation,andcontinuousimprovementtoenhanceefficiencyanddatareliability.

• Developuserdocumentation,supporttrainingactivities,andassiststakeholdersinadoptingdatamanagementbestpractices.

• BuildstrongworkingrelationshipsacrossCommercial,Finance,HR,Risk,Legal,IT,andEnterpriseDatateamstosupportbusinessobjectives.