Customer Success Advisor - Datech

Why Join TD SYNNEX

At TD SYNNEX, we are committed to empowering our people, partners, and customers throughinnovation, collaboration, and growth opportunities. Join aglobal technology distributor where your work helps drive business success across theWestern Balkans region while developing your career in a dynamic and international environment.
 

About the Role

TheCustomer Success Advisor serves as a trusted advisor to customers and partners in the Autodesk business within theTD SYNNEX portfolio across theWestern Balkan region (Serbia, Bosnia & Herzegovina, North Macedonia, Kosovo, Albania, Montenegro) regarding the implementation, adoption and ongoing use of Autodesk products and services, including consulting and support. The role driveshigh adoption, license utilization and consumption of service hours, while improvingcustomer health, satisfaction, retention and renewal readiness. Based on customer interactions and account data, the advisor identifiesnew sales, upselling and cross-selling opportunities and transfers qualified opportunities to the Sales team. As a central point of contact between customers, partners and internal departments, the role acts proactively to prevent churn and enable long-term customer success.
 

What You'll Do

• Create and maintaincustomer success plans for assigned accounts, driving adoption goals and renewal readiness

• Engage regularly with customers and partners to monitorproduct adoption, license usage and customer health

• Managecustomer escalations and coordinate with internal teams to ensure timely resolution

• Deliveronboarding support, product training and best-practice guidance tailored to customer needs

• Analyse customer and account data to identifyrisks, opportunities and improvement areas, taking proactive action where required

• Identifyupselling, cross-selling and expansion opportunities and transfer qualified leads to the Sales team

• Maintain accurate records ofcustomer activities, risks and opportunities within relevant systems and platforms
   

What We're Looking For

• 3-5 years of relevant experience inCustomer Success, Customer Service or Account Management

• Strongcustomer engagement, advisory and communication skills

• Ability to identifyadoption and churn risks and proactively drive solutions

• Understanding of thecustomer lifecycle, product adoption and renewal processes

• Stronganalytical thinking, problem-solving and data interpretation skills

• Ability to collaborate effectively withcustomers, partners and internal stakeholders

• Technical understanding ofAutodesk solutions, implementation concepts and customer workflows would be an advantage

• Strong organisational skills with excellentfollow-up and activity tracking

• Experience within theIT industry would be an advantage

• Fluent spoken and written knowledge ofSerbian and English (minimumB1 level)
   

What We Offer

• Up to3 days per quarter trusted sick leave

• Voluntary pension scheme

• Working anniversary recognition

• IT equipment

• Medical insurance plan, including the option for family members

• Additional vacation days (up to 4 extra days based on education and working experience)

• LEAP programme (Employee Assistance Programme)

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion:It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!