Strategic Account Executive

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Job Summary

Requirements

EDUCATION

Bachelor's degree in Business, Management, or related field. In lieu of degree, five (5) years' relevant experience will be considered.
 

LICENSING/CERTIFICATION

• State Insurance (Arkansas Life and Disability Insurance) License within three (3) months of hire
• Professional designations from AHIP such as Professional - Academy of Healthcare Management (PAHM), Fellow - Academy of Healthcare Management (FAHM), Certified Health Consultant (CHC), or Certified Life Underwriter (CLU)

Strategic Relationship Leader 

• Serve as the executive liaison to national clients, establish and nurture relationships with senior-level decision makers (VP level up to C-suite) 
• Develop multi-year strategic account plans tailored to each client’s evolving needs and industry trends 
• Lead high-level client meetings to review performance, discuss strategic opportunities, and introduce innovative healthcare initiatives 
• Business Growth and Retention 
• Responsible for contract renewal and upsell/cross-selling opportunities 
• Partner with product team to introduce new offerings and enhance client value 
• Lead renewal negotiations with consultive and data-driven approach 

Oversight of Service and Delivery 

• Ensure superior client experience by guiding internal teams (account manager, clinical and operational) on the execution of service commitments 
• Advocate for the client internally while ensuring operational compliance and risk mitigation 
• Monitor delivery metrics, resolve complex service issues, and identify opportunities for process improvement 

Market and Industry Insight 

• Stay current on healthcare policy, benefit trends, and market dynamics affecting large and jumbo employers 
• Provide strategic counsel to clients on emerging healthcare trends, cost containment strategies, and employee engagement 

EXPERIENCE

Minimum 10 years' experience in consulting, sales or account management in the national account market.

SKILLS

• Executive-level communication and relationship building 
• Strategic thinking and long-term planning 
• Financial and business acumen 
• Collaborative influence across multiple departments within the organization 

Skills

Responsibilities

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.