Operations Manager

The Operations Manager is responsible for overseeing the daily operations and maintenance activities of water and wastewater plants.

Water / Wastewater license required

PRIMARY RESPONSIBILITIES

• Leads his/her team of operators in all aspects of people management including:  hiring, orientation/on-boarding, performance management, salary changes, promotions, training and development, transfers and terminations.  Monitors and reviews staff work and coaches appropriate improvement.
• Ensures that all SOPs are followed and DOT, OSHA and other requirements are met.
• Communicates with account managers on a weekly basis regarding ongoing operations.
• Conducts site visits and communicates with maintenance group about maintenance, repairs, etc.
• Manages maintenance of all trucks and equipment, including capital budgeting. 
• Creates and manages operational budget.  Creates monthly operations reports.
• Assesses operational performance and implements continuous improvements.
• Other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS

Education/Experience:  BA/BS in related field and 5-7 years water/wastewater experience.  Two years previous supervisory experience required.

Licenses/Certifications:  Valid Driver’s License (CDL preferred). Water/Wastewater Operator’s License specific to state and site specific requirements.  Other licenses may vary according to specific site and assignments.

Technical:  Advanced proficiency with Microsoft Office applications & internet.  Ability to work with basic office equipment & phone systems.  Working knowledge of OSHA requirements, DOT regulations & Utility SOPs.  Proficiency completing all regulatory documentation, reports and correspondence.

Communication:  Communicates clearly & professionally.  Contributes to a positive internal & external customer experience.  Maintains composure in challenging situations.  Collaborates with others.  Asks for constructive feedback.  Promotes a culture of diversity, respect & accountability.  Challenges other through productive discussion.

Problem Solving & Quality: Pays attention to detail.  Identifies & solves complex issues.  Thinks “big picture” when assessing problems/opportunities.  Develops innovative & creative solutions.

Managing For Results:  Follows all company policies & SOPs.  Delegates, prioritizes & manages the work of others.  Balances competing priorities, scheduling issues & deadlines.  Delivers effective feedback.  Manages cost, quality & expedience.

Leadership & Initiative:  Motivates & empowers others.  Acts in accordance with company vision, mission & values.  Takes accountability for own performance.  Willing to take on additional assignments.  Seeks out opportunities for leadership & development.  Trains, coaches & mentors others.  Champions change.

PHYSICAL DEMANDS

Must be able to:  frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladders.