First Mate | City Cruises Philadelphia

Position Summary:

The First Mate assists the Captain to safely moor, operate, and maintain company vessels. The First Mate assists passengers in loading and off-loading safely. The First Mate assists in all aspects of vessel operations and maintenance as directed by Captain.

Duties and Responsibilities:

• Stand bridge watch and assist in the safe navigating and maneuvering of the vessel.
• Take command if captain becomes incapacitated. 
• Clean and maintain vessel.
• Assign deck crew tasks and provide direction.
• Supervise and perform routine shipboard maintenance as required.
• Solve problems that come up.
• Ability to run all onboard drills.
• Strong focus on customer service.
• Maintain the cleanliness and safety of all common areas including but not limited to: Gangways, Pier Facilities, Ramps, Barges, and the entire vessel.
  Ability to sweep, mop, and wash down decks to remove dirt, and debris, using brooms, mops, brushes, and hoses.
• Load or unload materials from vessels & Handle lines to moor vessel to pier.
• Vessel maintenance including, but not limited to aesthetics, plumbing, electrical, water (potable, raw, black, and gray) fire suppression, communications, and navigation systems.
• Stand look-out watch on bow, stern, or bridge wings to look for obstructions in ship's path or to locate navigational aids such as buoys.
• Operate and maintain ship equipment such as engines and generators, HVAC systems and bridge equipment.
• Willing to be involved in shipyard periods.
• Additional job duties as assigned.

Requirements & Qualifications:

• Must be able to lift furniture and other heavy items such as provisions up and down stairs.
• Transport Workers identification Credential or TWIC.
• CPR/First Aid Certificate.
• Strong focus on safety and teamwork.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

Physical Requirements

• Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
  
• Ability to stand and walk for extended periods, frequently throughout a shift.
  
• Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
  
• Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
  
• Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
  
• Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
  
• Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
  
• Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
  
• Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
  
• Successfully complete vessel-specific safety and emergency training.
  
• Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Work Environment

• Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.
  
• Position requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight.
  
• Must be able to safely perform duties while the vessel is docked or underway.

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