Service Advisor-2nd Shift

Job Responsibilities for Shop Foreman:

• Provide service to customers by overseeing the technicians accurately diagnosing and/or repairing light, medium, and heavy-duty trucks, and equipment using special tools and equipment according to Technical Manual procedures
• Provide timely and accurate technical support/information to service office & customers
• Follow all safety rules and regulations in performing work duties
• Communicate problems and resolutions to supervisor and customers, if requested
• Oversee tagging of warranty parts and write warranty stories
• Test drive repaired vehicles
• Assist technicians with troubleshooting, malfunctions on equipment, and repairs
• Use diagnostic software to find and repair the issue
• Distribute repair orders fairly and evenly
• Manage shop workflow
• Review and adjust repair estimates
• Assist with other projects as needed

Required Skills for Shop Foreman:

• 3+ years of experience in a diesel truck shop
• 3+ years in a leadership role or service writer role
• Customer service and leadership qualities
• Driver’s License required, CDL a plus
• Proficient in the use of a personal computer and basic applications

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