Area General Manager

Area of Focus:

• Own the relationships with customers for truck sales, service, and parts.
• Lead the recruitment and retention of top talent to drive revenue growth in parts, service, and vehicle sales.
• Maintain interaction with sales leadership and provide operational support to retain and grow the Region’s revenue base.
• Executes upon and corrects any quality assurance issues regarding service delivery, customer service and day to day operations of dealerships in designated region according to the company’s policies and procedures.
• Improve the operational and administrative functions and drive consistency in the assigned Region.
• Leverages extensive experience, expertise, and judgement to plan and accomplish goals.
• Interacts with functional heads and Central Support Office.

Key Responsibilities:

• Develop and execute strategic plans to achieve sales targets and business objectives.
• Lead, mentor, and manage a team of dealership managers and staff to ensure efficient operations and high levels of employee engagement.
• Monitor financial performance, including budgeting, forecasting, KPI’s, and financial reporting, to ensure profitability.
• Optimize service department workflow, manage repair standards, pricing, and ensure compliance with safety and OEM standards.
• Oversee customer service standards to ensure a high level of customer satisfaction and retention.
• Implement effective marketing and sales strategies to enhance dealership visibility and attract new customers.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Build and maintain strong relationships with manufacturers, suppliers, and other key stakeholders.
• Analyze market trends and competitor activities to identify opportunities for growth and improvement.
• Foster a culture of continuous improvement and innovation within the dealership.

Qualifications:

• High School diploma or GED equivalent is required, four-year degree is preferred.
• Five years management experience; multi-site commercial vehicle dealerships or similar business structure.
• Demonstrated success leading commercial truck dealerships, heavy equipment dealerships, transportation businesses, or comparable multi-location operations.
• Financial acumen to include budgeting and forecasting.
• Proven ability to lead cross-functional teams across sales, service, parts, finance, and support functions.
• Strong financial and business acumen with the ability to analyze complex operational and financial data.
• Exceptional leadership, coaching, and organizational development skills.
• Must possess a current and valid driver’s license and maintain an acceptable motor vehicle record (MVR)
• Ability to travel up to 50% to other locations in the dealership network.