Trainer, Trust & Safety

About the Job

The Trainer, Trust & Safety, leads the end-to-end learning lifecycle for Trust & Safety teams, encompassing onboarding, policy deployment, nesting floor supervision, and targeted upskilling. The position ensures new hires transition smoothly into live production while achieving strict baseline accuracy standards.

As a Trainer, Trust & Safety, You Will…

• Deliver structured onboarding and policy training sessions to new hire moderation cohorts.

• Translate complex platform safety guidelines and edge cases into clear learning modules, SOPs, and quizzes.

• Provide active floor mentorship and query resolution during the critical nesting phase to ensure production readiness.

• Collaborate with QA and Operations teams to design targeted refresher interventions that resolve identified knowledge gaps.

As a Trainer, Trust & Safety, You Need…

• Must successfully pass a background check

• Have 2–6 years of experience in Trust & Safety / Content Moderation / BPO

• Prior experience as a Trainer / Subject Matter Expert (SME) / Quality Analyst preferred

• Professional fluency in Spanish and English

• Strong facilitation, instructional design, and public speaking abilities

• Capability to simplify dense, nuanced policy documentation into accessible training concepts

• Constructive coaching skills to build confidence in trainees handling sensitive content

• Proficiency in Google Workspace and MS Office applications

• Ability to work in a fast-paced, hectic, changing environment

• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

• Flexibility to work a variety of shifts, including days, evenings, weekends, holidays, or rotational shift coverage to support a 24/7 operational environment.