Front Desk Agent

Hourly Wage: $30.60

Are you looking for a place where meaningful moments are made together?  

AtAqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As aGuest Services Agent atAAH, you willassist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves. 

Where great benefits lead to alife fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Traveldiscounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perks 

• Free on-site employee parking

• Complimentary breakroom amenities, coffee & tea

• Discounts to onsite food outlets

• Company branded attire for outdoor associates

• Monthly & quarterly team celebrations and awards

• Discounted theme park tickets

• Local restaurant discounts

• Community service opportunities

As a Guest Services Agent, a typical day will include:  

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. 

• Identifies and explains room features to guests (e.g., use of room key,ice, and vending areas,etc.) 

• Follow up withOwner/guests to ensure their requests or problems have been met to their satisfaction.  

• Answers telephone calls and routes calls to the proper department as applicable.    

• May be asked toassist with bellman and runner duties depending on facility or location. 

Guest Experience and Company Standards 

• Welcome and greet guests andanticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Guest Services Agent atAAH:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extendedperiod of time. 

• Lift/Carry/Push/Pull Items that Weigh up to25lbs withoutassistance. 

• Position may require background and drug screeningcontingent on company policyin accordance with applicable legal requirements.  

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.