Senior Business Analyst / Business Analyst - ServiceNow

We are hiring aSenior Business Analyst / Business Analyst - ServiceNow to lead requirements planning and guide engineering delivery for a ServiceNow rollout. You will manage scope and timelines, anticipate risks, and coordinate across engineering, QA, and product from design through maintenance and enhancements.

Responsibilities

• Gather stakeholder perspectives and translate them into clear requirements
• Define and maintain a tight scope statement for the overall program
• Develop and maintain program and project documentation needed for effective governance
• Partner with software engineers, QA, product managers and other engineering teams to move products and features through the full software project lifecycle with high quality
• Lead as scrum master by managing schedules, spotting potential issues early, and communicating status and risks to project stakeholders
• Coordinate release schedules and milestones while keeping momentum high in a fast-paced environment
• Support hands-on software development and project management, enable cross-functional coordination, and facilitate inter/intra team communications to deliver strong program outcomes

Requirements

• Broad IT experience totaling 5-10 years
• Demonstrated 4+ years of experience in Business Analysis, emerging technologies, or related technical domains
• At least 1+ year supporting a ServiceNow implementation
• Experience with software development and leading end-to-end program execution across multiple engineering teams
• Knowledge of ITSM, ITOM and HRSD modules and practices
• Experience operating within Agile software development methodologies
• Background as a scrum master, running development sprints
• Bachelor's degree in a technical field or equivalent practical experience

Nice to have

• Prior Software Engineering experience
• Experience solving problems in fast-paced and constantly changing environments
• Experience collaborating cross-functionally within highly integrated teams of technical and non-technical members
• Experience explaining technical concepts to non-technical audiences
• Strong spoken and written communication abilities