2nd Line Support Professional

Date Posted:

Country:

Location:

Position Role Type:

Benefits:

• £: Competitive salary
• Contributory Pension Scheme (up to 10.5% company contribution)
• 6 times salary ‘Life Assurance’ with pension
• 25 days holiday (increasing with service) + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)
• Company bonus scheme (discretionary)
• Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others
• Enhanced sick pay
• Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave

Work Culture

• 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements.
•  Early 1.30pm finish Friday, start your weekend early!
• Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role.
• Up to 5 paid days volunteering each year.
• Flexible working culture focused on output, with more formal flexible working arrangements on request (assessed subject to role) - please highlight any requests to the Talent Acquisition team.

About us

At Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.

Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.

Our Business

As a leading defence and aerospace company operating across the United Kingdom, Raytheon UK helps to solve our customers’ toughest challenges. We are a major supplier to the UK government and customers around the globe, providing defence solutions across all domains: land, sea, air, space, and cyberspace. We also provide digital and training transformation solutions to commercial and military customers.

With circa 2000 employees and major facilities operating throughout the UK including Broughton (Wales), Livingston and Glenrothes (Scotland), and Harlow, Gloucester, and Manchester (England); we are committed to investing in British careers and technology development.

Location:

Winnersh (Reading) - (Hybrid working with 3 days a week on site)

Clearance Required:

SC

Summary of Role: 

Reporting to the Workplace Services Manager you will be a champion for great Customer Service. The role combines onsite and remote site support as well as colleagues working from geographically dispersed locations. Providing telephone and remote desktop support in addition to site-based project delivery tasks and fulfilling service requests. 

Main Duties: 

• Incident, Service Request, Problem and Change Management
• Supporting large onsite projects 
• Managing and coordinating projects and service improvement initiatives
• Audio Visual / Meeting / Conference support 
• Driving a “shift-left” mindset and capability 
• Desktop imaging and deployment methods 
• IT Asset Management 
• Deskside support 
   

Essential Knowledge / Skills: 

• As the “shop front” to the department the successful candidate will have excellent customer service skills
• Ability to listen, influence, negotiate, build rapport, and credibility with colleagues 
• Energy, focus, assertiveness, and diplomacy
• Excellent verbal and written communication skills 
• Ability to diffuse and resolve conflict with good problem-solving techniques to achieve win/win outcomes 
• Ability to focus on business value results, rather than solutions 
• Technical aptitude, requirements management, and the ability to assess and articulate risk, issues and non-compliance.
• Ability to Travel (UK) and work with minimal supervision 
• Full UK Driving License
   

Desirable: 

• ITIL Foundation and relevant technical qualification(s)
• Good practical experience with enterprise technologies such as Active Directory, Intune, M365, Teams and SharePoint Admin.
• Practical experience of IT operation, project delivery and troubleshooting across user devices, servers and networking. 

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RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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