Digital Technical Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who is CAT Digital? What do we do?   

Big machines requirebig thinking. Are you looking for your next big challenge?  

Cat® Digital is the digital and technology arm of Caterpillar Inc.,leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.  

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies.We’ve created an inclusive environment for you to explore your passions, make animpact and do the work that really matters. Join Us.  

 
Job Opportunity:  

We are seeking talented individuals to join our team to help usestablish and grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work withcutting-edge technologies and collaborate with top professionals working onvery high impact and visibility products.Don't miss this chance to join and support digital innovation for a global leader in heavy machinery! 

What will you do?    

Digital Technical AnalystIdentify,investigate,monitor andresolvescustomer issuesin accordance with standards and processes. 
Mainresponsibilities are: 
• Delivering technical roadmaps on business processes and applications to support businessobjectives,standards and processes. 
• Analyzing business requirements, current technical gaps needed to support business strategies and expectations. 
• Playing a key role in conducting risk assessments, root cause analysis, corrective actions, quality assuranceprocesses and routine issue resolution. 
• Communicating about client feedback to technology teamsin order to improve deliverables and meet business requirements. 

This position works directly with Slovakia based engineering leadership and Cat Digital in the US.  

What You Will Have: 

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleverage that information in creating customized customer solutions. 

•Fostering strong customer relationships via delivery on commitments, open communication, andon-goingfeedback/improvement. 
•Advising others on creating customer focused environments in various scenarios. 
•Anticipatecustomer needs, focusing efforts to proactively meet needs and exceed customer expectations. 
• Measureandobserves customer satisfaction levels toascertain and implement service improvement alternatives. 
• Communicate andmodels the criticality of customer focus as an organizational strategy. 
 
Effective Communications:Understanding of effective communication concepts,tools and techniques; ability to effectivelytransmit, receive, and accurately interpret ideas, information, and needs through the application ofappropriate communication behaviors. 
 
Systems Thinking:Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results. 

• Reporting software connectivity and integration issues. 
•Demonstrating planned software changes on the local environment. 
• Administering software migration and contingency plans related to own function. 
• Analyzing the local software architecture components and products. 
• Testingkey features for the entire software infrastructure environment. 

Technical Troubleshooting:Knowledge of technical troubleshooting approaches,tools and techniques; ability toanticipate, recognize, and resolve technical issues on hardware, software,application or operation. 
 
• Discovering, analyzing, and resolving hardware,software or application problems. 
• Working with vendor-specific diagnostic guides,tools and utilities. 
• Handling calls related to product features, applications, and compatibility standards. 
• Analyzing code, logs, and current systems as part of advanced troubleshooting. 
• Recordingand reporting specific technical problems, solving processes and tools that have been used. 

 
Expected knowledge: 
• Strong analytical problem solving 
• Ability to connect system behavior to business process 
• Clear written communication 
• Sense of ownershipthatdrives issues to resolution 

 
Topcandidates will also have: 
• Experience with enterprise systems (e.g., Salesforce) 
• Experience with data analysis / dashboards (Power BI) 
• Experience investigating APIs, integrations, or data issues 
 
Technical skills 
• Use SQL to validate and investigate data issues 
• Use Python (preferred) to analyze and manipulate data 
• Understand how data flows through a system end-to-end 
• Work across dev, QA, and production environments 

 
What we offer:  
At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well asvery competitive compensation and benefits packages, like:  

• 2 300euros / month gross  

• Performance related annual cash incentive  

• Pension plan   

• 5 days of extra vacation above the legislative requirement  

• Attractive Life insurance  

• 1 volunteering day   

• Multisport Card  

Take the chance to apply now for this position at Cat Digital Slovakia branch!  

Contract type:  
Full-time.  

Place of work:  

Kosice, Slovakia  

Additional Information:  

Pleasefrequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.    

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.   

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visithttps://www.caterpillar.com/en/careers/why-caterpillar.html   

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Base Minimum Pay:

Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply.

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