Customer Accounts Officer | Parramatta

We arecurrently looking foracustomer focused Customer Accounts Officerto join the National Shared Services Centrelocated at our head office in Parramatta, NSWto provide support to our East Coast business partners. 

This role is instrumental in performing theday-to-day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre.   

This is a full-time, fixed termcontract position ending March 2027 working Mondayto Friday in our Parramatta office. 

In your new role, you will be: 

• Handling a high volume of collection calls to assigned customer base 

• Negotiating the collection of outstanding balances which have fallen into arrears 

• Proactively identifying and escalating risks to the Collections Manager 

• Monitoring and reporting in real time of payment deterioration 

• Ensuring all customer accounts have a valid credit application on file 

• Ensuring customer credit claims are recorded and managed through to conclusion 

• Managing customer orders within assigned credit limits 

• Generating, reviewing, and distributing various reports 

• Flexible in your approach with workdays and working hours 

• Collaborative with the Sales Function to resolve matters that may delay payment 

• Utilising a diary system to ensure strict follow-up with internal and external customers 

• Assisting the Collections Manager asrequired 

This role is a great fit foryou, if you have: 

• Have a minimum 1-3 years’ experience in a collections / recovery role  

• Are experienced in managing a high value and volume customer portfolio 

• Exhibit strong and effective time and diary management skills and experience 

• Can deliver remarkable customer service and exceptional recovery results 

• Possessa high level of resilience and adaptability to changing situations 

• Have utilised SAP inprevious employment 

About HeidelbergMaterials 

With morethan 4,000employeesacross 300sites,wehaveanextensiveproduction andlogistics networkacrossAustralia.  

Wethink global and actlocal -we benefitfrom globalresearch and developmentenhanced bynationalcollaboration tooffer acomprehensiverangeofhigh-quality concrete,aggregates,road base,sand andasphaltproducts.Wealsoproduce awiderangeofsustainable andrecycledconstructionmaterialsfor civilconstruction andinfrastructureprojects. 

We aredriven by excellence andhigh performance andtogetherwewillshapeAustralia’sconstructionmaterialsindustrybuilding alegacyforgenerations tocome. 

If youbelievethis rolewouldbe agreat fitfor you,pleaseApplyNow! 

HeidelbergMaterialsisanequalopportunityemployer, andwewelcomepeoplefromallwalksoflife.WeencourageapplicationsfromIndigenousAustralians,peoplewith disability,thosefrom diverseculturalbackgrounds, andthe LGBTQI+community.