Training Lead

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

We’re seeking a Training Leadto join ourHospitality Training team at Crown Melbourne! Reporting to the Training Manager – Hospitality, you’ll lead the design and delivery ofstrategictraining programs across our HotelandFood & Beverageportfolios includingnew starteronboarding, service excellence, Front of Housetechnicaltraining andskill development.  

Working closely withsenioroperational leaders, you’ll identifyskill gaps andtraining needs, develop tailored learning solutions, and coach team members to elevate performance and guest experience. This hands-on role requires strong classroom facilitation skills,a compliancedrivenmindset,a passion forluxury service, and the ability to drive engagement across diverse teams. 

Key Responsibilities 

• Lead andmanage training initiatives across Food &Beverage and Hoteldepartments, includingtechnical skills, systems andcompliance training 

• Facilitate onboarding programs and deliver service training aligned with Crown’s Service Excellence framework 

• Collaborate with department managers to identifyskill gaps andtraining needsto create tailored training programs  

• Partner withDepartmentHead ofand venuemanagers to identify skill gaps and tailor refresher training accordingly 

• Monitor training effectiveness, maintain materials, and produce reports to support business planning and continuous improvement 

• Champion guestexperience through targetedtraining and development initiatives to support a positive team member experience 

• Maintain compliance training coverage, including responsible service of alcohol, food safety, and workplace health and safety 

About You 

• Demonstrated experience inLearning & Developmentwith a passion for guest experience and delivering service excellence. 

• A strong ability to design training materials and facilitatetraining with proven learning outcomes 

• Hands-on experience in athrivinghospitalityoperation across diverse hotel and food & beverage environmentsideally in leadership roles 

• Strong facilitation, communication, and presentation skills, with the ability to engage, motivate, and coach diverse teams 

• Proven ability to manage multiple training programs and stakeholder relationships, ensuring alignment with business needs and learning outcomes 
   

What We Offer You 

• Competitive salary package plus bonus incentive 

• Career development and training opportunities 

• Complimentary onsite meals, discounted parking, and discounts across Crown restaurants & hotels 

Applications Close: 20th September

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.